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Technical Support Analyst, Expert (Government)

McLean, Virginia

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Government Support at AT&T

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network/telephony solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security team supports elements of the US Government responsible for informing and defending our nation – globally. As a partner on the SERENA contract, we provide leadership and professional services in telephony lifecycle services for a national security client.

AT&T has an opening for a Technical Support Analyst, Expert to support a US Govt. customer in the Northern VA area in providing programmatic operations and oversight to a critical professional services contract.

Duties/Responsibilities:

  • Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
  • Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center
  • Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems
  • Requires specialized depth and/or breadth of expertise
  • Interprets internal or external business issues and recommends best practices
  • Solves complex problems; takes a broad perspective to identify innovative solutions
  • Works independently, with guidance in only the most complex situations
  • May lead functional teams or projects
  • Requires depth and/or breadth of expertise in own specialized area and general knowledge of related areas
  • Interprets internal/external business challenges and recommends best practices to improve products, processes, or services
  • May lead teams or projects with moderate resource requirements, risk, and/or complexity
  • Leads others to solve complex problems; uses analytical thinking, tools, and judgement to identify innovative solutions
  • Impacts the achievement of customer, operational, project or service objectives; work is guided by department objectives
  • Communicates complex concepts; anticipates potential objections and influences others to adopt a different point of view
  • Requires Bachelor’s Degree and 7 or more years of relevant experience

Required Clearance:

TS/SCI with poly (#ts/sci) (#polygraph)

Ready to join our team? Apply today!





Job ID 2231498-1 Date posted 06/22/2022
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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