Technical Support Specialist at AT&T Careers - AT&T Careers
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What makes Europe one of our most important regions? It’s our presence in nearly every country, the AT&T Foundry in Israel and significant tech expertise in the UK, Czech Republic and Slovakia. But that’s not all. Our 5,000+ employees deliver a range of advanced solutions to multinational companies across the region and beyond.

Technical Support Specialist

Madrid, Madrid, Spain

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Description

This role is great for someone who loves solving complex problems for customers. It's a great opportunity for someone who is motivated to build strong technical skills in a supportive environment while learning the inner workings of the world's largest independent ad tech company.

About the job
Deliver post-implementation product support to Xandr customers Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client
Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas
Provide assistance when needed and share product knowledge with Client Services team members
Nurture close relationships with clients to become a trusted advisor

Qualifications

Job Qualifications
Outstanding troubleshooting, analytical, and problem-solving abilities
Demonstrable passion for learning new technologies
Strong organization and process-orientation skills, while also being entrepreneurial
Able to proactively achieve goals while being an excellent team player
Must be fluent in English and French or German
Beneficial tech skills (if you don't have all of them, you can learn them at Xandr!): Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocols SQL scripting and relational databases APIs, particularly RESTful is helpful
English fluent is mandatory for this role
Job ID 1960396 Date posted 11/25/2019

Had a fantastic experience at at& for the last 14 years in different roles

Pros

Great team of colleagues that I worked with and a lot of different cultures which all worked well together.

Cons

Some managers do not know how to be a manager and manage a team

Former Employee - Senior Specialist Technical Support
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