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What makes Europe one of our most important regions? It’s our presence in nearly every country, the AT&T Foundry in Israel and significant tech expertise in the UK, Czech Republic and Slovakia. But that’s not all. Our 5,000+ employees deliver a range of advanced solutions to multinational companies across the region and beyond.

Product Support Specialist

Madrid, Spain

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Description

This role is great for someone who loves solving complex problems for customers. It's a great opportunity for someone who is motivated to build strong technical skills in a supportive environment while learning the inner workings of the world's largest independent ad tech company.

About the job:

Deliver post-implementation product support to Xandr customers Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client

Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement

Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas

Provide assistance when needed and share product knowledge with Client Services team members Nurture close relationships with clients to become a trusted advisor


Qualifications

Outstanding troubleshooting, analytical, and problem-solving abilities
Demonstrable passion for learning new technologies


Strong organization and process-orientation skills, while also being entrepreneurial

Able to proactively achieve goals while being an excellent team player

Must be fluent in English and Spanish

Beneficial tech skills (if you don't have all of them, you can learn them at Xandr!): Internet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocols, SQL scripting and relational databases APIs, particularly RESTful is helpful

Job ID 2008921X Date posted 02/18/2020

Had a fantastic experience at at& for the last 14 years in different roles

Pros

Great team of colleagues that I worked with and a lot of different cultures which all worked well together.

Cons

Some managers do not know how to be a manager and manage a team

Former Employee - Senior Specialist Technical Support
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