Installation Technician at AT&T Careers - AT&T Careers
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Installation Technician

LYNNWOOD , Washington

Overview

Our Technicians keep millions of people connected to the wide range of services we have to offer. If you’re tech savvy, a great problem solver and love helping customers – take your career on the road with us.

  • Full-time
  • Level: Mid
  • Travel: Yes
  • Glassdoor

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What makes a successful Technician at AT&T? Check out the traits we’re looking for and see if you have the right mix.

  • Communicator 7
  • Personable 8
  • Helpful 10
  • Detail-oriented 8
  • Adaptable 9
  • Tech savvy 7

Installation Technician

LYNNWOOD , Washington

Hear from the hiring team - Watch Video

Works inside or outside to install and repair equipment, and/or services; Makes necessary connections to provide voice, data, and video service.  Duties may include but are not limited to the following:

Duties may include but are not limited to the following:

  • Install and rearrange inside wire
  • Install Network Interface Device (NID)
  • Place and replace Customer Premise Equipment (CPE)
  • Place cross-connects as appropriate between SAC point and the 7330 or its equivalent
  • Verify all service are working
  • Educate customers on the features and functionality of the services
  • Demonstrates, sells, and bills appropriate items of telephone service on contacts w/customers.
  • Selects location and installs equipment with customers, including inside wiring.
  • Performs the maintenance of the CPE equipment, wiring & jacks inside the customer’s premise up to and including the NID
  • Use simple meters to perform Go, NO-Go type testing.
  • Perform work in buildings, attics, basements, and crawl spaces
  • Perform work involving bending, kneeling, stooping, crouching, crawling, etc.
  • Use company PC to retrieve and complete orders
  • Works independently with little supervision
  • Works outside in all types of weather
  • Drives a company vehicle or may report directly to work location.
  • Positions AT&T as the premier provider of choice.
  • Uses and/or wears appropriate safety equipment and follows established safety practices and procedures.



Additional Information:

Prerequisites:

  • Specific assignments may involve driving a company vehicle.  These assignments require a minimum age of 18, an acceptable driving record and a valid driver's license.
  • May require the ability to drive a vehicle with manual transmission, depending on job assignment.
  • Satisfactory attendance record and performance ratings in present job.
  • Satisfactory results from a security investigation, as required, unless previously met.
  • Other factors which may vary based on work group requirements.

PhysicalRequirements:

  • Must wear body belt and pouch with tools weighing about 15 pounds.
  • Lifting will be required, up to 80 pounds, depending on assignment.
  • Uses hand tools such as screwdrivers, pliers, drills and wrenches.
  • To meet manufacturer's safety requirements on equipment used, candidate's body weight, plus tools and material, must not exceed 300 pounds for assignments involving ladder climbing.
  • Must be able to distinguish colors in accordance with specific job requirements.
  • Must be able to climb ladders up to 28 feet and work aloft with hand tools.
  • Requires the ability to climb poles and ladders.

Hours:

Hours vary depending on assignment.  May be required to work day, evening, or night shifts; overtime, call-outs, weekends and holidays as required.  On-call availability may be required.  Out- of-town assignments may be required which may include travel and overnight stay.

Training:

  1. Classroom training.
  2. On-the-job training.


Job ID 1826066
Date posted 06/13/2018

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Your experience can take between 4 – 7 weeks depending on location and time of year.
  • You may have to pass an assessment before moving on to the next step.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete any necessary assessments

  • Conduct your interviews - in-person, by phone or over video chat

  • Conduct follow-up interviews

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

How to prepare for your assessment

Our goal is to set you up for success at AT&T.

That's why we’re providing you with the information you need to prepare for the entire application process. When you’re getting ready, it’s a good idea to find a quiet place, get in the zone and answer as honestly as possible. And to prevent any errors from happening, make sure you are doing so on a computer and not a mobile device.

To get a better idea of what will be involved, check out our Assessment Tips for Premises Technician Assessment , Technical Mechanical Test Field III, and Premises Technician Inventory.

Good company, good pay, a lot of overtime

Pros

Good pay, benefits, overtime, give all tools, uniforms and boots you need. Management is good at replacing them for you.

Cons

Never know what time you'll be done since you have to complete every job, same job could take you 45 minutes or 3-4 hours so it's hard to make plans.

Current Employee – Technician
  • One Star Rating
  • Two Star Rating
  • Three Star Rating
  • Four Star Rating
  • Five Star Rating
Glassdoor

Perks

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

  • Party every (pay) day

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

  • Save on swag

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

  • Get some “you” time

    Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

  • Upgrade your skill set

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

  • Graduate to what’s next

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

  • Stuff your piggy bank

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

  • Know you’re covered

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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