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Specialist-Video Broadcast

Los Angeles, California

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"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

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AT&T Entertainment Group is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV and U-Verse to our newest streaming service, OPEN VIDEO, our industry leading team is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world.

AT&T Entertainment Group is looking for a talented, highly motivated, self-driven individual with technical experience in large-scale video distribution to join our service operations team. As a Specialist - Technical Operations, you will work on a team that owns the end-to-end monitor and control for our entire local lineup of channel services from acquisition thru downlink.

In this role, you will be responsible for the following functions related to the service:

Utilize best-in-class technologies, analytical and monitoring tools, and processes to continually optimize the customer experience

Perform first touch resolution

Incident response, root cause analysis, and problem management across a diverse set of technologies

Optimize event detection and alerting capabilities

Documentation and robust knowledge base creation

Project management and support

Perform change Implementation, documentation and training

As the successful candidate, you will:

Put the end-user experience at the core of the team's focus and continually drive to measure and improve it

Provide support to the on‐air operations environment with monitor and control (M&C) to restore functionality including performing follow up and assisting with diagnostics and troubleshooting of broadcast servers, applications, and software.

Assist with audio and video compression configuration and delivery, system testing and validation of monitoring and control maintenance

Assist with projects including the planning, implementation, procedures, documentation, and training of staff as needed.

Install cabling and new equipment as assigned.

Take ownership of issues affecting the service regardless of functional area or organizational boundary

Be adaptable, expect change and keep both skills and mindset current to respond to the demands of the business

Leverage technical skill sets to explore, evaluate, and deliver new technologies, techniques, and tools to advance the capabilities of the team


The background of the successful candidate should include:

Expertise learning and utilizing a diversity of toolsets to maintain and optimize services.

3+ years of experience with technologies associated with providing a live channel video and video-on-demand (VOD) services in on premises or cloud-based environments.

Working knowledge of physical equipment and infrastructure, RF equipment, technical workflow diagrams and working with engineers to test and integrate new systems.

Experience installing cabling and new equipment, interpreting wiring diagrams and working with engineers to test and integrate new systems.

Familiarity with VMware or SDN network capabilities

2 year+ degree in a technology related field is preferred

Experience with administrating, maintaining, troubleshooting, and configuring various systems in a Windows environment.

A good understanding of computer networking services and tools.

Familiarity with Kubernetes, BitBucket/GIT, Unix/Linux, AWS and agile/scrum methodologies with strong scripting and automation skills are desired

Excellent written/verbal communication, problem‐solving and analytical abilities required.

Must have the ability to work in a fast pace environment with changing priorities.Applicant should be able to work on multiple projects at the same time and be able to handle the pressures of meeting deadlines in a very short window.

Tech Ops FTR is a 24x7 facility and may require the ability to work various shifts, including holidays and overtime.

All candidates must be able to lift 30 to 40 pounds.

All candidates must possess a valid driver's license and successfully pass a drug test, background check and MVR screening.

Applications used to support the business include:

Moogsoft

Service Now

Slack

JIRA

MediaKind

Harmonic

Elemental

Grass Valley




Job ID 2132039 Date posted 06/04/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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