AT&T Entertainment Group is changing the way the world
experiences entertainment. We’re delivering cutting edge products and services
that redefine the future. Innovation is at the heart of what we do and we’re
revolutionizing the way our customers access content anytime, anywhere. With
premier video services like DIRECTV and U-Verse to our newest streaming
service, OPEN VIDEO, our industry leading team is at the forefront of making it
all happen. Together, we’re creating the best entertainment and communications
experience in the world.
AT&T Entertainment Group is looking for a talented, highly
motivated, self-driven individual with technical experience in large-scale video
distribution to join our service operations team. As a Specialist - Technical
Operations, you will work on a team that owns the end-to-end monitor and
control for our entire local lineup of channel services from acquisition thru
In this role, you will be
responsible for the following functions related to the service:
technologies, analytical and monitoring tools, and processes to continually
optimize the customer experience
•Perform first touch
•Incident response, root
cause analysis, and problem management across a diverse set of technologies
•Optimize event detection
and alerting capabilities
•Documentation and robust
knowledge base creation
•Project management and
Implementation, documentation and training
As the successful
candidate, you will:
•Put the end-user
experience at the core of the team's focus and continually drive to measure and
•Provide support to the on‐air
operations environment with monitor and control (M&C) to restore
functionality including performing follow up and assisting with diagnostics and
troubleshooting of broadcast servers, applications, and software.
•Assist with audio and video
compression configuration and delivery, system testing and validation of
monitoring and control maintenance
•Assist with projects including the
planning, implementation, procedures, documentation, and training of staff as
•Install cabling and new equipment as
•Take ownership of issues
affecting the service regardless of functional area or organizational boundary
•Be adaptable, expect
change and keep both skills and mindset current to respond to the demands of
•Leverage technical skill
sets to explore, evaluate, and deliver new technologies, techniques, and tools
to advance the capabilities of the team
The background of the
successful candidate should include:
•Expertise learning and
utilizing a diversity of toolsets to maintain and optimize services.
•3+ years of experience
with technologies associated with providing a live channel video and
video-on-demand (VOD) services in on premises or cloud-based environments.
•Working knowledge of
physical equipment and infrastructure, RF equipment, technical workflow
diagrams and working with engineers to test and integrate new systems.
cabling and new equipment, interpreting wiring diagrams and working with
engineers to test and integrate new systems.
•Familiarity with VMware or
SDN network capabilities
•2 year+ degree in a
technology related field is preferred
administrating, maintaining, troubleshooting, and configuring various systems
in a Windows environment.
•A good understanding of
computer networking services and tools.
Kubernetes, BitBucket/GIT, Unix/Linux, AWS and agile/scrum methodologies with
strong scripting and automation skills are desired
communication, problem‐solving and analytical abilities required.
•Must have the ability to
work in a fast pace environment with changing priorities.Applicant should be able to work on multiple
projects at the same time and be able to handle the pressures of meeting
deadlines in a very short window.
•Tech Ops FTR is a 24x7
facility and may require the ability to work various shifts, including holidays
•All candidates must be
able to lift 30 to 40 pounds.
•All candidates must
possess a valid driver's license and successfully pass a drug test, background
check and MVR screening.
Applications used to
support the business include:
Job ID 2132039 Date posted 06/04/2021