What makes Europe one of our most important regions? It’s our presence in nearly every country, the AT&T Foundry in Israel and significant tech expertise in the UK, Czech Republic and Slovakia. But that’s not all. Our 5,000+ employees deliver a range of advanced solutions to multinational companies across the region and beyond.
This role is great for someone who loves solving
complex problems for customers. It's a great opportunity for someone who is
motivated to build strong technical skills in a supportive environment while
learning the inner workings of the world's largest independent ad tech company.
The role can be based in Berlin or Hamburg.
About the job:
Deliver post-implementation product support to AppNexus customers Manage customer support cases daily, which includes verifying cases, analyzing data, isolating and diagnosing the problem, resolving the issue and communicating the resolution to the client
Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
Develop an online knowledge base of known issues/solutions to share with colleagues both locally and overseas
Provide assistance when needed and share product knowledge with Client Services team members Nurture close relationships with clients to become a trusted advisor
Demonstrable passion for learning new technologies
Strong organization and process-orientation skills, while also being entrepreneurial
Able to proactively achieve goals while being an excellent team player
Must be fluent in English and German
Had a fantastic experience at at& for the last 14 years in different roles
Great team of colleagues that I worked with and a lot of different cultures which all worked well together.
Some managers do not know how to be a manager and manage a teamFormer Employee - Senior Specialist Technical Support
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