Solutions Consultant- Global Accounts at AT&T Careers - AT&T Careers
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Solutions Consultant- Global Accounts

London, England, United Kingdom

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Description

About the team:

Global Services is a diverse group of problem solvers with boundless technical curiosity. Together, we build trusted client partnerships that produce mutual wins through spirited collaboration, intrinsic empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about helping others. Our team implements and supports customers on the Xandr platform, obsesses about making them massively successful, and strategizes to help them achieve their goals. Technology can fundamentally transform our clients’ businesses, and we bring it to life for them.

About the role:

• Independently leads small to mid-size client projects for Xandr’s most complex and strategic buy-side clients
• Proactively engages with customers (internal and external) to understand objectives and issues
• Leads clients through scoping, requirements definition and execution of projects
• Applies deep organizational knowledge to expedite resolution of issues by partnering with functions incl. Sales/Account Management, Marketing, Product, Engineering, Legal and other Services stakeholders (incl. Product Support)
• Trains customers/clients on new features. Designs custom training for our strategic clients. Can adapt the way a concept is articulated depending on the audience
• May act as Product Services Lead for the rollout of new products or features in alpha or beta, being the liaison between Product and our client
• Understands Xandr products, the architecture of our API and DBs, our service offerings, and strengths and weaknesses of all of the above
• Support sales initiatives and processes, which may include RFP/RFI responses, pitches, solutions scoping and running bespoke demos

Qualifications

Must have:
• Ability to self-manage, juggle multiple priorities, and pay strong attention to details
• Passionate about working in a fast-paced and dynamic environment
• Outstanding communication, presentation and organizational skills; process-oriented, yet entrepreneurial
• Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally
• Bachelor’s degree, preferably in Science, Technology or Engineering field
• Proficiency with data analysis and manipulation in Excel and a demonstrable passion for learning new technologies including digital media buying, MySQL, APIs or Python
• Willingness to travel regularly for client meetings

Preferred:
• 3-6 years of professional experience
• Deep knowledge of digital media buying, video, and/or hands-on experience using programmatic buying platforms
• Experience with SQL, Python, Excel, Tableau, Power BI and/or other data mining/analysis tools. Ability to analyse and draw insights from very large data sets and tell a story with data to business stakeholders

More about you:

• You are passionate about a culture of teaching and learning and willing to sharing your knowledge to empower others
• You are curious and love challenging yourself to constantly improve
• You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to find a solution
• You care about solving big, systemic problems. You look beyond the surface to understand root causes so you can build long-term solutions for the whole ecosystem
• You believe in not only serving customers, but also empowering them by providing knowledge and tools
Job ID 1955673 Date posted 10/16/2019

Had a fantastic experience at at& for the last 14 years in different roles

Pros

Great team of colleagues that I worked with and a lot of different cultures which all worked well together.

Cons

Some managers do not know how to be a manager and manage a team

Former Employee - Senior Specialist Technical Support
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