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What makes Europe one of our most important regions? It’s our presence in nearly every country, the AT&T Foundry in Israel and significant tech expertise in the UK, Czech Republic and Slovakia. But that’s not all. Our 5,000+ employees deliver a range of advanced solutions to multinational companies across the region and beyond.

Senior Technical Training Consultant

London, England, United Kingdom

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Description

As a Technical Trainer at AppNexus, you will join a growing Education and Enablement team. This role offers the unique opportunity to influence and shape the way AppNexus educates clients and employees.
The Technical Trainer will deliver in-person and virtual trainings for AppNexus and play a key role in spreading product knowledge to clients and internal teams. You will partner with cross-functional teams to design and deliver training via in-person classroom sessions, virtual instructor-led trainings, and webinars. You will also deliver training to internal employees in client-facing roles, equipping them with the product and industry expertise needed to engage their clients.

About the team:

Education and Enablement delivers the training needed to optimize customer interactions, accelerate platform onboarding, and support adoption of AppNexus products and services at scale. We work internally with teams across AppNexus, as well as with clients and third-party vendors, to create and deliver high-impact training.

About the job:

Become an expert on AppNexus’ products and business, as well as the broader online advertising ecosystem
Develop and deliver high-quality, impactful learning experiences tailored to the needs of in-person and virtual audiences
Partner with internal subject-matter experts to create and continuously improve client-facing training assets, ensuring alignment with product innovations and business objectives
Build strong cross-functional relationships with product managers, technical writers, subject matter experts, client services, product marketing and product support teams to prioritize client training needs and collaborate on execution
Work with Instructional Designers and third-party vendors to develop and continually improve our training curriculum
Support projects to continually enhance team operations, processes, effectiveness, and productivity
Support delivery and continual improvement of a set of sales and/or services training programs in conjunction with Field Enablement
Channel training content feedback from the field back to Instructional Design to support continual content evolution
Define scalable processes and identify efficiencies to improve the internal stakeholder experience



Qualifications

About your skills:

2-5+ years of work experience, ideally in a training role
Proven ability to deliver trainings and engage audiences in person and virtually via various conference platforms (i.e. Webex)
Ability to craft polished training materials with minimal oversight
Strong “ownership” mentality and a bias for action
Detail-oriented with strong project management and organizational skills
Outstanding communication and problem-solving skills and ability to effectively engage with various external and internal stakeholders
Demonstrated ability to analyze client and internal stakeholder insight, identify client training and development needs, and utilize tools and metrics to evaluate training effectiveness
Strong experience scoping, designing and delivering training/education programs with measurable impact on stakeholders
Ability to influence without direct control through collaboration and mutual understanding
Consultative approach to understanding requirements and challenges and translating these into opportunities in order to craft solutions
Demonstrated interest in technology and an ability to learn new technologies quickly; Technical background and/or familiarity with ad tech and online advertising a plus
2+ years of experience developing and delivering adult training sessions a plus
Familiarity with e-Learning development, Learning Management Systems, sales enablement methodologies, virtual instructor-led learning and blended learning methodologies a plus
Ability to travel up to ~25% (domestic and international) to deliver classroom training

More about you:

You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others
You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen
You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem
You believe in not only serving customers, but also empowering them by providing knowledge and tools
Job ID 1941709 Date posted 08/13/2019

Had a fantastic experience at at& for the last 14 years in different roles

Pros

Great team of colleagues that I worked with and a lot of different cultures which all worked well together.

Cons

Some managers do not know how to be a manager and manage a team

Former Employee - Senior Specialist Technical Support
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