Put your customer skills to work on the front line of our operations.
Credit & Collections
As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.
As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.
As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.
As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.
As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.
Credit & Collections Representative
Join us and find endless ways to support our customers while moving the world forward.
Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.
Calm under pressure
Have a solution-oriented mindset
Tech savvy and open to learning about new tech
A clear and effective communicator
Able to maintain a positive mindset
You're Ready To
Attend 6-8 weeks worth of training
Be flexible with schedule based on business demand
Sell AT&T products and services with enthusiasm and persuasion
Always put customers first
A high school diploma or have earned your GED
At least one year of customer service/sales work experience
Familiarity with Windows computers
You're Ready To
This position offers a $3,000 sign on bonus payable as follows: $750 after 30 days of service, $750 after 60 days of service, $750 after 90 days of service, and $750 after 120 days of service.
Note: This is Not a Work from Home (WFH) position.
This job reports to our 17000 Cantrell Rd. Little Rock, AR 72223 location. If considered, you must be able to report to this location.
This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most.
How you’ll make an impact
In this multi-faceted role, you’ll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.
What your day-to-day will look like
You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.
With your vital knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer.
Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.
In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
What you can look forward to
Competitive pay starting at $15.00 per hour up to 17.01 per hour depending on previous relevant education and work experience.
Additional compensation up to $1000 a month, when you meet your sales goals and performance expectations.
Paid training and additional resources to support you.
Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off.
Employee Discounts of up to 50% off on:
Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
AT&T Internet (Fiber where available)
AT&T phone & AT&T wireless home phone
What we’re looking for
Call center or customer service experience
Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Ability to work onsite in one of our call centers.
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Paid Time Off
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
Training & Development
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.
Community & Team Events
Applying? Here’s what to expect.
Stay updated on your status. Timing varies, so log in to see where we are.
Check your email regularly for any follow-ups.
You may have to pass an assessment before moving on to the next step.
If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.
Your interview may be online. Make sure you have a strong connection and dress professionally.
Review this page and make sure this role is what you would expect
Complete online application
Complete the assessment
Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:
The safety of our applicants and employees is one of our top priorities. We provide personal protection protocols and equipment. We’re working to keep everyone safe, so we can keep our customers connected.
A Look Inside: Call Center Careers
We make a difference & and have fun while doing it.