What makes Europe one of our most important regions? It’s our presence in nearly every country, the AT&T Foundry in Israel and significant tech expertise in the UK, Czech Republic and Slovakia. But that’s not all. Our 5,000+ employees deliver a range of advanced solutions to multinational companies across the region and beyond.
Roles and Responsibilities:
• Monitor elements, fault identification and management, performance reporting, real-time performance tuning, and capacity planning and analysis. • Engages equipment and service vendors to support network operations. • Deliver service level reporting to client on performance. • Responds to and may implement client requests and notifies them of network problems and the impact on customer's business. • Acts on client's behalf in handling network problems and changes. • Perform Network moves, adds and changes as called for in customer tickets. • Troubleshoot incidents as called for in customer reactive and proactive tickets. • Support the installation, configuration, administration, upgrades, and maintenance of Cisco, HP, Aruba, Palo Alto, F5, and Riverbed technologies. • Assist Senior Engineers and MSS team with Firewalls, Load Balancers and Network Accelerators. • Monitor, analyze, troubleshoot, and evaluate network-related problems. • Manage the performance and optimization of networks and systems. • Support Network Engineers, Security Engineers and Project Managers with network projects through all stages, including: o Defining/gathering requirements. o Drafting/ presenting technical proposals. o Weighing risks and rewards against value and costs. o Deployment and maintenance of solutions. • Coordinate with project management and engineering on major systems events such as application upgrades, launches, load tests and deployments. • Understand and effectively communicate the impact of technical decisions on the business. • Prepare technical reports, client presentations, network documentation, and manuals. • Follow required incident management, change management and service request management policies and procedures and documentation requirements. • Utilize AT&T’s ticketing systems to manage assigned work queue and document incidents and service requests. • Utilize network management and utilization reporting tools as needed. • Be familiar with all locations and wiring plants for assigned metro area. • Provide site visits/surveys and physical verification of CPE. • Perform tech refresh or replacement of Verizon-managed routers, switches, wireless access points, firewalls, load balancers, or network accelerators as needed.
Key Competencies and Skills:
• Business Orientation • Customer Support Operations • Emerging Technologies • Ethernet • Fault Mgmt/Network Incident Mgmt • IP Services • OSI 7-layer model • Network and Internet Security • Network Architecture • Network Engineering • Network Operations • Networking/Communications Hardware • Problem Management • Process Management • Technical Troubleshooting • Technical Writing/Documentation
Education and Qualifications:
BS Degree in Engineering, Computer Science or Operations. 5-8 years experience.
Must be flexible to work US Business Hours as well as support out of hours customer requests.
Had a fantastic experience at at& for the last 14 years in different roles
Great team of colleagues that I worked with and a lot of different cultures which all worked well together.
Some managers do not know how to be a manager and manage a teamFormer Employee - Senior Specialist Technical Support
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