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ServiceNow Engineer (Government)

Laurel, Maryland

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement

AT&T has an opening for a ServiceNow Developer - to enhance and support Intelink services.

Description of Job Duties/Responsibilities: The candidate will Configure/Customize the ServiceNow system, including creating workflows, build service requests from customer requirements, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service, use scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow, perform integrations and process automation using ServiceNow Orchestration, gather specifications from the IT department and deliver a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation plus load, manipulate and maintain data between Service-now and other systems. The candidate will work with IT managers to generate views and reports as needed, analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap, be competent with ITIL/ITSM processes, perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application, plus detailed knowledge in CSS and other web technologies.  The candidate will assess existing ServiceNow usage and recommend forward evolution of ServiceNow capabilities to maximize their use within the development environment. 

Required skills:

  • Linux/Unix System Administration or development experience
  • JavaScript or other higher level development languages
  • Familiarity with Web based user interfaces (HTML, XML, CSS)
  • Minimum 2 yrs experience as a ServiceNow Developer
  • Knowledge of the Agile development methodology
  • Experience creating and maintaining technical documentation
  • Experienced at extracting requirements through discussions with the user population
  • Prioritize workload based on internal and external impact
  • Experience leading a team of three and interfacing with internal teams

Desired skills:

  • Java Development
  • ServiceNow Certifications a plus (Administrator, Developer)
  • Experience in managing a Self-Hosted ServiceNow instance to include performing required upgrades to the ServiceNow Core applications
  • May be required to respond to after-hours requests as required in a 24 x 7 environment.
  • DoD 8570 Compliance with IAM level 1 is required.

Required Clearance: TSSCI with polygraph. (#polygraph)

Required Qualifications:  Must meet qualifications under #1 OR #2

System Administrator 2 (SA2):  Ten (10) years’ experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor’s degree. DoD 8570 Compliance with IAT level 1 is required.

Subject Matter Expert 2 (SME2): A Master’s Degree in a Technical, Computer or Math related field with five (5) years experience in the following: Domain Name Server (DNS), Network Time Protocol (NTP) and IP routing protocols. A Bachelor’s Degree with seven (7) years experience; an Associate’s Degree with ten (10) years of experience may be substituted for the Master’s Degree. No degree with 10 years of experience implementing information technology solutions is acceptable. Excellent analytical and problem-solving abilities, traffic management and cloud computing experience are desired. DoD 8570 Compliance with IAT level 1 is required.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V





Job ID 2117382-1 Date posted 05/16/2021
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Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
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Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

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Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

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You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

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The Hiring Process

Step 1

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Step 2

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Conditional
Job Offer

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Step 4

Welcome! Onboarding
and Training Begins

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