Tech Specialist, Netwk Svcs Maintenance at AT&T Careers - AT&T Careers
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Tech Specialist, Netwk Svcs Maintenance

KUALA LUMPUR , Malaysia

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Focuses on continuous operations, incident, and change and problem management of the supported configuration items. The main goal is to minimize the amount of unplanned downtime in the customers’ production environment while maintaining highest level of security compliance and achieving a high level of customer satisfaction.

Roles and Responsibilities:
1. Build strong working relationship with Team Technology Lead, Account Support Team representative and Capability support and technology teams
2. Good awareness of the customers’ business and in-depth knowledge of the customers’ environments and support processes
3. Complying with the ITIL standards by observing the Incident Management lifecycle processes.
4. Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate.
5. Support and assist the Team Technology Lead for documentation libraries for the area of your expertise.
6. Ensuring compliance with internal documentation standards; also accountable for updating the documentation
7. Must be able to prepare technical documentation upon request

Key Competencies and Skills:
Required Skills:
1) 3+ years’ experience within IT Operations
2) 2+ years’ experience with LAN/WAN equipment (Cisco, H3C or similar)
3) Knowledge of HP OPENVIEW, Network Node Manager, and HP OVO monitoring.
4) Wireless technologies (Cisco, HP or Aruba)
5) Basic knowledge of Load Balancing (F5 or Cisco)
Desired Skills:
1) Strong interpersonal and communication skills
2) Good analytical and troubleshooting skills
3) Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line
4) Inter-VLAN routing
5) F5 LTM

Education and Qualifications:
Required: CCNP or similar, F5 LTM / GTM / APN / checkpoint / Fortinet / Juniper
Preferred: CCIE R&S, CCNP Datacenter
Required: Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications

Additional Information:
English
Job ID 152998 Date posted 06/14/2018

Had a fantastic experience at at& for the last 14 years in different roles

Pros

Great team of colleagues that I worked with and a lot of different cultures which all worked well together.

Cons

Some managers do not know how to be a manager and manage a team

Former Employee - Senior Specialist Technical Support
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