About jobs in Slovakia at AT&T
Slovakia holds great appeal; it’s a skilled team and a vibrant economy in the heart of central Europe. Joining AT&T here means solving the business and technology challenges of customers and corporations worldwide. From services that entertain to products that are shaping the future in every industry sector. Together we’re enabling ideas that support growth and human progress. That means you’ll have plenty of inspiration all around you.
Roles and Responsibilities:
Lead for First responders supporting AT&T GCSC Customers.?Expertise in Performing network triage, problem isolation and resolution.
Engage GT3/.TAC’s on time ensuring all deep level PD is done & provide necessary inputs to high level teams.
Managing the process of Service restoral and break/fix functions Scope include – Analyze and escalate
Prioritizing and analyzing the events in the network
Resolve problems for Network software or hardware resources when unavailable or when there is degradation in performance impacting business processes.
Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
Status customer and tickets on a regular basis
Work with internal support groups and recommend diagnostic tests based on degree of service impairment
Access provider management and associated escalations
Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for analyzing and testing plans.
Escalate ticket according to process based on the established intervals
Key Competencies and Skills:
For this position candidates should possess excellent verbal communication skills and proficient writing ability.
Excellent telephone etiquette is must
Must and should be able to support 24/7 Shift and weekend Schedules
Adequate problem solving skills
Professionalism at all times
Adequately skilled in the use of PC, Network systems and applications
Ability to work well under pressure, set priorities and make well-considered decisions
Drive, enthusiasm, initiative, commitment and self-motivation
Resourcefulness and flexibility
Ability to work well in a team and should have the ability as a team player.
Work requires to be in 24/7 rotational shifts required for supporting clients across globe
Required Technical Skills:
Network troubleshooting/engineering experience
Strong Knowledge Cisco Routers/Switches
Experience in LAN Switching. vLAN’s, configuration
Experience in WAN Router protocols, routing and configuration
Exposure to WIFI technologies, plus WLC controllers
Very Good Knowledge on LAN and WAN networks
Support Network Security Audit Readiness
Riverbed WAAS Technologies
Knowledge on MPLS and Load Balancers
Experience in Foundry Routers/Switches Allied Telesyn Routers
Load Balancers (Foundry, Alteon, Cisco & F5)
Knowledge on Firewalls (Checkpoint)
Experience in ATM , BIG IP,CISCO ACE, CSS--Load Balancing, RIVERBED, JUNIPER, CISCO, Aruba and Cisco Wireless, NetScaler technologies
Education and Qualifications:
Required: CCNA or Equivalent
Preferred: CCNP or Equivalent
Required: Bachelor Degree or Equivalent
Education Any Graduates/Diploma in technical Discipline + CCNA/CCNP certified with added knowledge of SDN technologies.
Language Excellent English and Native India language
I will never regret my decision to start working in AT&T. It's changed my life.
Higher salary than the average in the region. Good cooperation within team and other teams. Opportunity to grow - you are not stuck in one position if you have the will to go further.
There is a great fluctuation of people in some teams which make it difficult to rely on co-workers. Sometimes it is tough to understand all those English accents from all around the worldCurrent Employee - Lead Network Engineer
- One Star Rating
- Two Star Rating
- Three Star Rating
- Four Star Rating
On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.
All our people earn discounts on the latest and greatest AT&T products and services.
Earn extra pay for major life events and our annual team awards.
Team building events
Connect with your coworkers at sports games, cultural events and other outings.
Make your life better and more fun with discounts on select tickets, memberships and more.
Parking right by your office makes travelling to work even easier.
Our award-winning AT&T University can help you learn new skills and grow your career.
This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.