Sr. Associate - Network Operations at AT&T Careers - AT&T Careers
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Sr. Associate - Network Operations

Košice, Kosice, Slovakia

Acting as a Technician for GCSC Teams in 24/7 environment

Roles and Responsibilities:
Lead for First responders supporting AT&T GCSC Customers.?Expertise in Performing network triage, problem isolation and resolution.
Engage GT3/.TAC’s on time ensuring all deep level PD is done & provide necessary inputs to high level teams.
Managing the process of Service restoral and break/fix functions Scope include – Analyze and escalate
Prioritizing and analyzing the events in the network
Resolve problems for Network software or hardware resources when unavailable or when there is degradation in performance impacting business processes.
Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.
Ticket Management
Status customer and tickets on a regular basis
Work with internal support groups and recommend diagnostic tests based on degree of service impairment
Access provider management and associated escalations
Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for analyzing and testing plans.
Escalate ticket according to process based on the established intervals

Key Competencies and Skills:
Professional Skills:

For this position candidates should possess excellent verbal communication skills and proficient writing ability.
Excellent telephone etiquette is must
Must and should be able to support 24/7 Shift and weekend Schedules
Adequate problem solving skills
Professionalism at all times
Adequately skilled in the use of PC, Network systems and applications
Ability to work well under pressure, set priorities and make well-considered decisions
Drive, enthusiasm, initiative, commitment and self-motivation
Resourcefulness and flexibility
Ability to work well in a team and should have the ability as a team player.
Work requires to be in 24/7 rotational shifts required for supporting clients across globe

Required Technical Skills:

Network troubleshooting/engineering experience
Strong Knowledge Cisco Routers/Switches
Experience in LAN Switching. vLAN’s, configuration
Experience in WAN Router protocols, routing and configuration
Exposure to WIFI technologies, plus WLC controllers
Very Good Knowledge on LAN and WAN networks
Support Network Security Audit Readiness
Riverbed WAAS Technologies
Aruba Technologies
Knowledge on MPLS and Load Balancers
Experience in Foundry Routers/Switches Allied Telesyn Routers
Load Balancers (Foundry, Alteon, Cisco & F5)
Knowledge on Firewalls (Checkpoint)
Experience in ATM , BIG IP,CISCO ACE, CSS--Load Balancing, RIVERBED, JUNIPER, CISCO, Aruba and Cisco Wireless, NetScaler technologies

Education and Qualifications:
Required: CCNA or Equivalent
Preferred: CCNP or Equivalent
Required: Bachelor Degree or Equivalent

Additional Information:
Education Any Graduates/Diploma in technical Discipline + CCNA/CCNP certified with added knowledge of SDN technologies.
Language Excellent English and Native India language

Job ID 1909721-1I Date posted 03/12/2019

I will never regret my decision to start working in AT&T. It's changed my life.


Higher salary than the average in the region. Good cooperation within team and other teams. Opportunity to grow - you are not stuck in one position if you have the will to go further.


There is a great fluctuation of people in some teams which make it difficult to rely on co-workers. Sometimes it is tough to understand all those English accents from all around the world

Current Employee - Lead Network Engineer
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  • Health Coverage

    On top of sickness compensation, you’re covered with a private medical program, plus extensive life and disability insurance.

  • Employee discounts

    All our people earn discounts on the latest and greatest AT&T products and services.

  • Bonuses

    Earn extra pay for major life events and our annual team awards.

  • Team building events

    Connect with your coworkers at sports games, cultural events and other outings.

  • Lifestyle discounts

    Make your life better and more fun with discounts on select tickets, memberships and more.

  • On-site parking

    Parking right by your office makes travelling to work even easier.

  • Educational Opportunities

    Our award-winning AT&T University can help you learn new skills and grow your career.


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