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Manager, Customer Care

Košice, Slovakia

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As a Customer Care Manager, you’ll lead a team of Technical Customer Care Agents in our expanding Call Center in Kosice. The agents represent the voice for the millions of customers using our services – a premiere bundle of advanced TV services, high speed internet and digital home phone.

We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours. We have a passion for technology which is all about making it simpler for people to live, work and play. This is where you come in. You’ll play the vital role in shaping the customer experience and team spirit.


To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. You should bring not only your ability to lead and motivate people but also your positive attitude against new challenges.

Key Competencies:

  • Experience in managing/mentoring a team in a call center environment (2+ years)
  • Outstanding spoken and written English
  • Ability to work in a fast-paced environment and multi-task
  • Lead by example attitude
  • Flexibility in management styles
  • Customer-centric strategy
  • Good organization skills and attention to detail
  • Ability to work in shifts

Salary from 2330 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM

**Slovakia Covid -19 Travel Restrictions: At the current time we’re only accepting applications from candidates who either reside in Slovakia with the lawful right to live and work there or are the EU citizens. This is due to the current travel restrictions and because the new visa/work permit processing is currently suspended.




Job ID 2119424I Date posted 05/16/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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