We're one of the world's largest technology enabled communication companies, with a global workforce, and a significant people presence in Central Eastern Europe – Brno, Bratislava, Kosice, and Katowice. Learn more about our company at about.att.com or youtube.com/AT&T.

AT&T U-Verse, AT&T Fiber are entertainment and communication products that form part of our digital TV, phone and internet offering to U.S consumers.

Candidates who apply and meet the qualifications for the role will be invited to complete a short video interview assessment so that we can better understand your English language skills and your aptitude to work in a customer service environment. If you pass the video interview, you will be given an option to choose from specific timeframes for an interview with one of our hiring managers that works best for you. We aim to notify all candidates within 3 working days.

As soon as you join the team, you’ll start your twelve (12) weeks of comprehensive training delivered by our professional instructors. The training is conducted in the AT&T offices and is divided into four (4) weeks of theory and practice, with training hours from 9:30am CET. During the subsequent eight (8) weeks, called nesting, you’ll receive your first calls with the support of your training and supervisory colleagues (in the afternoon hours). The investment cost of all training is covered by AT&T.

After your twelve (12) weeks of training & nesting, you’ll be given a shift plan for 4-12 weeks. You will be expected to work primarily afternoon and overnight hours since we are supporting the U.S. market. You will bid for your exact shift pattern after the training & nesting. You will work five (5) consecutive days; each shift is eight (8) hours long, not including lunch break. We operate 19/7, including weekends.

Yes, we support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend at least the first 90 days of your employment in the office. After joining the production your supervisor will review your request, basing approval on work performance and home office requirements.

We use a range of ‘call metrics’ which includes ‘resolution rate’, ‘voice of the customer’ surveys, ‘average handling time’ and others. You will receive supportive and expert coaching to help you improve and refine your approach where necessary.

The comprehensive training schedule includes regular checkpoint assessments. Unfortunately, holidays/days-off during the trial period (i.e., first 3 months) are not permitted. Due to the comprehensive training curriculum, it is necessary to be present during the entire duration of the training & nesting to ensure successful graduation.

We offer full-time contracts to our new hires.

If you are relocating from another country, then we will pay you an extra ~1,000 euros (gross/pre-tax) with your 1st month’s salary. This is to help towards some of the expenditure involved in relocating, such as travel and your visa application (if applicable). If your contract is terminated before 12 months of employment, then this money will be reclaimed from your last salary payment. Process changes are at company’s discretion.

We recommend that you consider the up-front costs of relocation before applying, typically you can expect to spend 1,400-2,000 euros on accommodation deposits, travel, and visa applications costs, where necessary.

We understand that relocating is a big move, so our AT&T Foreign National Team is ready to help you. Your responsibility in the process will be to gather all personal documentation, make appointments, visit the relevant government offices (e.g., embassy/consulate), and complete any actions in a timely manner. In our experience, the most successful people are those who are tenacious and take responsibility for making things happen. Finally, you need to be patient with the visa application process as this can take up to 6 months, so stay focused on the great opportunity ahead!