To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 24/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.
Respond to customer phone calls as the 'first line' of technical support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services.
Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical thinking and a passion for problem solving
An interest in technology and a willingness to learn.
Good organization skills and attention to detail
A resilient attitude and work ethic for a fast-paced team environment
Able to work in a 24/7 shift environment.
Contract type: Unlimited
Working hours: 24/7, 8 hours shifts. Current shift schedule is from 11.00 am to 6.00 am CET including weekends.
Part-time opportunity: As well as full-time positions we offer part-time roles too, but you must be willing to work full-time for the initial 6-8 weeks of your training period. Your initial contract will be one (1) year fixed term. We offer flexibility to work between 20-32 hours per week aligned to these shift patterns: Monday – Friday: from 8PM to 5AM; Saturday & Sunday: from 1PM to 5AM
Salary: from e1190 p/month. Your actual salary will be higher based on skill increments and shift working premiums; as a guide the average salary is ~e1420 p/month. High performing employees may receive bonuses of up to ~e175 per month and all employees are eligible for a discretionary annual company bonus ~5% of base annual salary. Terms and conditions apply. Quoted numbers are pre-tax ‘gross’.
Home Office: We support virtual working based on your job performance and having the appropriate home office environment – quiet, distraction free, and fast, reliable internet access. As a business, we always reserve the right to call employees back to the office at any time to meet the needs of our customers. You should expect to spend the first 90 days of your employment in the office. After that, your supervisor will review your request, basing approval on work performance and home office requirements.
Selection process: Two (2) video interviews with cameras on
Please upload your CV in English.
We warmly welcome applications from Ukrainian nationals with strong English speaking skills.