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AT&T Customer Care Representative

Košice, Kosice, Slovakia

Overview

Our Customer Care Centres are your connection to a global leader in tech and communications. This is where friendly, diverse voices come together as one team, eager to serve our customers over the phone and help them get the most out of our products. When you bring your exceptional English skills, you’ll have the chance to launch an impressive career with us.


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Success profile

For this role, you must also have:

  • Excellent English language skills
  • Technology experience is nice, but not necessary.

What makes a successful Customer Care Centre Representative?

  • Excellent communication skills
  • A desire to help
  • Problem-solving skills
  • Determination

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Why AT&T?

Join a team that connects people with a global company.
And thanks to your incredible talents, you have the chance to help us do it.

A man enjoying his job at a call center

Expand your
knowledge

What better way to learn about what we do than serving up solutions for our products? You’ll also grow your customer care skills and gain exposure to U.S. customers.

Smiling young people in a call center

Connect with
customers

This isn’t a sales job. Instead of closing deals, you’ll build relationships with appreciative customers, solving issues with the products and services they already use.

A woman smiling while running a meeting

Earn
More

It all starts with paid full-time training. From there, you’ll earn a competitive salary, annual uplifts and potential bonuses.

Attractive office furniture

Join tomorrow’s
workplace

We’re upgrading our Customer Care Centres. That means nice, modern facilities complete with the latest tech and comfortable lounge areas.

On the Job

We know you’ve got the talents to take on our biggest challenges. Here’s what you can expect inside our Customer Care Centres.

  • Stay on schedule

    To best serve customers, our centres follow standard U.S. operating hours.

  • Answer the call

    No chat or email here – you’ll only hear from customers over the phone. Our lines can get pretty busy, so be ready to help out with a positive attitude.

  • Know the code

    We’ve crafted clear and consistent operating procedures for you to follow to best support customers and keep it professional.

  • Play your part

    Before you join the team, expect to run through a customer roleplay to get comfortable with your responsibilities.


Responsibilities

AT&T Customer Care Representative

Košice, Kosice, Slovakia

Description

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse service – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.



Qualifications

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but is not essential.

Key Responsibilities:
Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution

Handle a range of issues related to AT&T products & services.

Key competencies and skills:

Advanced spoken English: B2-C1 level
Logical mind-set and a passion for problem solving
Able to work in a 21/7 shift environment.
Basic knowledge of communication technology, e.g. internet, tv, phone
Good organization skills and attention to detail

The right attitude and work ethic for a fast paced team environment

Essential information:

Contract type: Unlimited

Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends


Start date(s): April and May 2020!
Salary: From 1050 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.Additional compensation may be paid for shift working.
Please upload your CV in English language !!!
Job ID 1928154
Date posted 06/04/2019

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