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Manager, Customer Care

Katowice, Poland

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excite

Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

Join us and find endless ways to support our customers while moving the world forward.

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A career path in our Call Centers

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The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We have an expanding customer care team in Katowice to support our innovative digital TV, internet and voice services called U-Verse. The Agents provide outstanding customer service through an inbound call center providing telephone support to domestic US customers.

Roles & Responsibilities:
We need outstanding experienced people-managers who will manage, coach and develop each member of the team of Customer Care Agents. They will be managing 15 front line agents.
Managers who are comfortable dealing with various technical, performance and personal issues of their team members daily.
Manager should be able to keep the team's performance, satisfaction and motivation at top levels.
The role of the manager is varied with opportunity to grow and develop within a truly global organization.


Qualifications:

  • Previous working experience in a call center environment
  • Experience with managing/leading a team of 10-15 people
  • Experience with continuous mentoring/coaching of team members
  • Running 1-to-1s on a daily basis; direct feedback, solving performance issues
  • Outstanding spoken and written English
  • Strong interpersonal and soft skills
  • Ability to work in a pressured environment
  • Ability to multi-task
  • Lead by example
  • Flexible management style
  • Be customer-centric
  • Flexible to work in 21/7 environment

Essential information:

  • Contract type: Unlimited, full-time contract (after passing a 3-months probation period on temporary contract)
  • Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends
  • AT&T Katowice - new building in Global Office Park, Zabrska 20, Katowice
  • Poland Application Restrictions:  At the current time we will only progress applications from Polish nationals and EU/EEA nationals only. 

Please upload your CV in English language.




Job ID 2121196I Date posted 05/16/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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