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AT&T Customer Care Representative Katowice

Katowice, Poland

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excite

Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

Join us and find endless ways to support our customers while moving the world forward.

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A Look Inside: Call Center Careers

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Why our Call Centers are always winning

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A career path in our Call Centers

Start here. Go anywhere.

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The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse & DIRECTV services – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.

Join our brand new center! AT&T office will be located in Global Office Park (Ul. Zabrska 20, Katowice).


Key Responsibilities:

  • Respond to customer phone calls as the 'first line' of support for AT&T
  • Ensure a positive experience by providing the right customer solution
  • Handle a range of issues related to AT&T products & services

Key competencies and skills:

  • Advanced spoken English: B2-C1 level
  • Logical mind-set and a passion for problem solving
  • Able to work in a 21/7 shift environment.
  • Basic knowledge of communication technology, e.g. internet, tv, phone
  • Good organization skills and attention to detailhe right attitude and work ethic for a fast paced team environment

Essential information:

  • Contract type: Unlimited, full-time contract
  • Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends
  • HomeOffice available
  • Start date: July, August, September, October
  • Selection process: video interview screening, online live interview with manager (please have your webcamera ready)
  • Gross Salary: From 4,400 ZL brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience. Additional compensation may be paid for shift working.
  • Poland Application Restrictions:  At the current time we will only progress applications from Polish nationals and EU/EEA nationals only.  

Please upload your CV in English language!




Job ID 2134129I Date posted 06/11/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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