Skip to main content
Close Search

Sr Specialist Order Management

Jakarta, Indonesia

Apply Now

accelerate

Join us in our pursuit to transform lives through connectivity.

"We care about our customers & our employees, our business & our communities future."

Julia — Corporate Support - M&P Manager

"We have an opportunity to make an impact at all levels & have fun doing it."

Corporate

Help drive connection across our business.

A Look Inside: AT&T Careers

Collaborate with people who share your enthusiasm.

Women leaders discuss career growth

An open dialogue on today's challenges.

Making a Successful Mentorship

See why building connections is vital.

Job Description:

Job Sub Title- Site Implementation Manager (SIM)

SIM is responsible for the on-time and accurate delivery of AT&T products and services in Japan including 3rd party access circuits.

During the implementation phase, the SIM will act as the primary interface for AT&T customers (both internal and external), AT&T business partners and all relevant AT&T internal departments during the circuit installation.

The SIM will also be responsible for order processing and order tracking as well as the co-ordination of all internal (Project Implementation Managers, Sales and Engineering Teams etc.) and external (Customer, telecommunications carriers & partners) project coordination activities.

Main Duties and Responsibilities:

Take responsibility for the implementation of service(s) as defined by the customer’s official order (external Customer) or officially sanctioned internal works order (internal Customer).

Manage the overall circuit implementation of required service(s).

Ensure project timelines are met (i.e. project is commenced and completed on time).

Ensure the compliance and standard of company and organisational policies and procedures are met.

Manage and provide feedback to the Customer (internal or external) as required throughout the implementation phase.

Manage and provide feedback to relevant AT&T Teams e.g. Project Coordinators, Sales, Engineering Accurately administer, monitor and maintain AT&T implementation toolsets and databases. Coordinate with AT&T Network Field Operations for any cabling requirements at our Points of Presence

Track, report and resolve implementation issues with the Customer, suppliers or AT&T Teams. Arrange testing of access circuits if and as required.

Hand-over of access circuit to and obtain formal acceptance from Customer (internal or external) through proper touch point letters.

Arrange test and turn up for products wherever ATT’s intervention necessary. (AVPN-M)

Work with AT&T Circuit Administration (ABM team) to resolve any potential issues around payment of 1st invoice to access suppliers if required.

Provide Management with regular updates and monthly report(s) on implementation activities. Other duties as directed

Functional Relationships:

Management and Sales Teams, Solutions Centre, Service Delivery (DTAC) , Circuit Administration, Finance and Engineering Teams.

Telecommunication Carriers in Japan.

Order Managers Project Managers. Operations Managers

Global Access Management

Work-related Attributes:

Strong Customer focus and business acumen

Demonstrates effective resource and time management abilities

Demonstrates effective inter-personal and influencing skills

Demonstrates ability to work and communicate well with AT&T Customers, suppliers and Internal Teams across geographical regions

Supports and follows internal operational processes

Demonstrates conflict handling and escalation management skills

Supports change

Recognise and be enthusiastic for new opportunities

Personal Attributes:

Enthusiastic Resourceful and adaptable

Self-motivated/Focused

Excellent communication skills both written and oral

Willingness to learn and progress

Problem solving and decision making abilities

Multicultural communication abilities

Ability to interact with other groups

Comfortable with working extended hours when necessary

Other Attributes:

Basic understanding of Telecommunications Circuit Technology

Fluency in Written and Spoken Japanese as well as in English.

Knowledge and understanding about Japanese culture is a plus

Qualifications:

Secondary Education essential, Tertiary preferred

Work experience/strong background in the Telecommunication Industry  an advantage but not essential

Weekly Hours:

40

Time Type:

Regular

Location:

Jakarta, Indonesia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-37837 Date posted 09/25/2024
Apply Now

Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

Discover more at AT&T

Sign up for job alerts, updates and more.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Corporate, Jakarta, Jakarta Special Capital Region, IndonesiaRemove
  • Customer Service, Jakarta, Jakarta Special Capital Region, IndonesiaRemove

Back to top