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Dispatcher - Natl Internet Svcs

Irving, Texas

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excite

Put your customer skills to work on the front line of our operations.

"AT&T is a renowned company, with international presence..."

Irma G. — Credit & Collections Manager

"And with an ample history in regards to technology and innovation. I really like the focus it has on people and on providing excellent service."

Call Center

Join us and find endless ways to support our customers while moving the world forward.

A Look Inside: Call Center Careers

We make a difference & and have fun while doing it.

Call Center Virtual Interview Tips

Hear from our expert recruiters.

A career path in our Call Centers

Start here. Go anywhere.

The one thing you need to know about AT&T

Spoiler alert: You're going to like the answer.

Job Overview

LOOKING FOR A COMPANY THAT VALUES YOUR SKILLS?

A job with AT&T as a Dispatcher can provide you with exactly that!

Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!

Our Dispatchers have extensive customer contact while using various systems to communicate with field technicians from our high paced call centers.

What you'll do as an AT&T Dispatcher:
• Receive, screen, update and dispatch installation and repair work orders for the new U-verse product line
• Process work to meet service commitments with specific deadlines


In addition to STRONG verbal communication skills, our Dispatchers must have:
• Customer service and basic computer skills
• The ability to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required
• Qualification on pre-employment screening

#connectourcustomers

Study Guides for pre-employment screening (click the links below to open the various study guides)

Customer Service Assessment

Keyboarding Skills Test (KST)

Telephone Ability Battery (TAB)

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws




Job ID 2249971 Date posted 11/18/2022
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

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