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SR. TECH SPECIALIST, NETWORK OPERATIONS

Hyderabad, Telangana, India

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Description

Job Summary:-
Candidate will oversee, and coordinate Incident and Problem management activities associated with a large customer’s global network. Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations. Primary functions performed include incident/outage response, coordinating multiple vendors to resolve outages, leading management status bridge updates, Publish Incident status to the customer via bulletins until incident resolution across AT&T and customers. Be a Subject Matter Expert (SME) on Incident Management Process.

Roles and Responsibilities:
• Candidate will oversee, and coordinate Incident and Problem management activities associated with a large customer’s global network.
• Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.
• Primary functions performed include incident/outage response, coordinating multiple vendors to resolve outages and leading management status bridge updates.
• Publish Incident status to the customer via bulletins until incident resolution across AT&T and customers. Be a Subject Matter Expert (SME) on Incident Management Process.
• Assist technical teams for speedy resolutions of incidents.

Qualifications

Key Competencies and Skills:
• Experience in customer operations is critical to this position. Must have experience in interacting and effectively communicating with clients.
• Candidate must have excellent customer relationship skills, including experience in handling escalations and crisis situations. Independent, self-driven and highly customer focused
• Able to achieve results through distributed teams and through other functional organizations is essential
• Candidate must have superior written and verbal communication skills, including the ability to lead real-time incident conference calls to manage the customer expectations, multiple supplier inputs, and coordination with AT&T Management Centers and Transport Maintenance Centers.
• ITIL Knowledge and certification is required
• 24/7 environment with rotational shift

Technical skills
• Minimum over 10 years of relevant experience in telecommunications & support of managed network infrastructure industry.
• No less than 2 years of working experience, preferably on customer services interfacing with clients.
• Strong hands on experience in WAN, LAN, VPN, MPLS, IPSEC Architecture and routing protocols (OSPF, BGP, EIGRP etc.)
• Extensive hands on experience in troubleshooting of VPN, MPLS and internet links.
• Experience in troubleshooting any of the SD-WAN product
Job ID 1962880 Date posted 11/29/2019

Interesting to work with AT&T which always expected their employees to groom.

Pros

You will always get the credit for your work and also will be appreciated. Even in this much of big team you will always be recognisable.

Cons

Deadlines they are giving is very short period. So, always need to extend our times in the office and sometimes need to work on holidays.

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