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SR. SPECIALIST, BUSINESS ANALYSIS (Salesforce)

Hyderabad, India

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Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, evaluate and prioritize the requirements, and make recommendations on the solution and implementation.
• This role will drive alignment to the company’s cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.
• Work with the Agile team and assist with the creation of the strategic delivery roadmap, that drives a highly effective and efficient project development and delivery scrum team.
• Drive, develop and maintain numerous project deliverables that support the program, including functional and non-functional specifications
• Serve as a Subject Matter Expert in outbound customer communications, consent and privacy management
• Acts as a product evangelist to build awareness and understanding across teams and organization
• Building Data mapping transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts
• Work effectively with the development team and help them understand the specifications requirements for technical development, testing and implementation.
• Partner with various stakeholders and solution teams to evaluate how to best leverage integration to meet evolving business requirements and information needs.
• Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.
• Provide functional leadership during technology enhancements upgrades, implementations and work successfully as a liaison with various internal business technical partners.
• Lead, guide and support team members, and help streamline work processes to improve efficiency and consistency.
• Develop and communicate the program vision and roadmap
• Performing system analysis on software programs, applications, and web services.
• Determining system efficiency and functionality by liaising with internal departments and end-users.
• Reporting to Management and obtaining approval for system development projects.
• Ensuring end-user proficiency with new systems, programs, and applications across departments.
• Promoting system efficiency and security by integrating performance metrics and encryption.

Shift timing (if any):
• Shift falls typically between 6 am to 10 PM India standard time. Occasionally may have to work long hours in situations when it is needed.

Location: Hyderabad


Overall Experience: 7+ years of technical business analysis with proven track record of managing all aspects of a successful product throughout its lifecycle
o Experience within high tech, software and/or wireless/telecom industry highly desired
• Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives
• Experience in driving and gathering business requirements, assessments, solutioning, especially in the areas of data analysis, data extraction, delivery, target transformation mappings.
• Experience in working with both the business and technical team, coordinating and leading solution design, development configuration, and deployment across multi-dimensional teams.
• Experience in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues.
• Experience working within scaled agile development team
• Experience with MuleSoft and Salesforce technologies
• Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders
• Technical skills would include; Adobe Analytics, Oracle Marketing Platform (Responsys), Jira, Scaled Agile Framework, full stack web design, application design
• Advanced knowledge of programming languages like SQL and system integration solutions.
• Ability to facilitate internal end-user proficiency.
• Ability to design and maintain efficient customer portal support and feedback channels.
• Ensuring optimal system functionality via integrated diagnostics.
• Ability to keep up with IT advancements.
• Exceptional communication skills toward facilitating the use of new software systems.
• Knowledge of Linux, windows, Networking.
• Understanding in SQL, NoSQL databases – MySql, Oracle, MongoDB
• Understanding of SRE role and implementation.




Job ID 2172151I Date posted 11/25/2021
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