We are seeking a highly skilled T2 Support Engineer with 4+ years of experience in production support for mission-critical, high-performance applications. The ideal candidate will have strong expertise in Docker, Kubernetes, Microsoft Azure Cloud, Linux, Windows, and networking. This role involves handling user tickets, routine infrastructure-related tasks, and deploying Java-based applications in both on-premises and Azure cloud environments. The job responsibilities are split approximately 40% for support tasks and 60% for infrastructure-related tasks.
Roles and Responsibilities:
Support (40%):
Production Support: Provide production support for mission-critical applications, ensuring high performance and availability.
Root Cause Analysis: Conduct root cause analysis for network, application, infrastructure, and service issues, documenting findings for future prevention.
Application Support: Provide day-to-day operations support for mission-critical applications, including fault management, access management, performance monitoring, capacity planning, and network monitoring.
Monitoring and Tickets: Monitor systems and analyze tickets using standard monitoring tools, ensuring timely resolution and maintaining system health.
Infrastructure (60%):
Infrastructure Management: Build, manage, and maintain deployment, monitoring, and operations tools.
Maintenance and Patching: Support infrastructure and software maintenance, including patching and remediating vulnerabilities.
Cloud Infrastructure Support: Serve as an escalation point for T2-T3 cloud infrastructure support.
Azure Management: Deploy and manage Azure resources and handle security vulnerabilities, manage secrets and certificates using Azure Key Vault, and set up private endpoints and routing tables.
Docker and Git: Manage Docker processes (build, push to repository) and maintain Git repositories.
Operating Systems Management: Administer Linux and Windows systems, including file permissions, filesystem management, performance tuning, user administration, and troubleshooting.
Automation and CI/CD: Utilize tools like Ansible, Jenkins, and GitHub for automation and CI/CD pipeline setup.
Mandatory Skills:
Experience: At least 4+ years of experience as a DevOps Engineer or in a similar role.
Containerization: Demonstrable experience with Docker and Kubernetes.
CI/CD Tools: Experience with CI/CD tools (e.g., Jenkins, GitHub Actions).
Monitoring Tools: Experience with monitoring and analyzing tickets using standard monitoring tools.
Azure Skills: Proficiency in deploying and managing Azure resources.
Scripting: Basic programming and scripting skills (preferably Python, Bash, Shell).
Communication: Excellent communication, problem-solving, and organizational skills.
Good to Have Skills:
Microservices: Experience in the development and deployment of microservices.
DevOps Tools: Proficiency in tools like Ansible, Chef ,sTerraform, Jenkins, Splunk, ELK, Grafana, Nagios.
Linux Administration: Experience with Linux administration (RHEL/CentOS/Ubuntu/Rocky).
Web Servers: Knowledge of web servers like NGINX.
Source Control: Experience with Git and related workflows.
Qualifications:
Education: Bachelor’s degree in computer science, Information Technology, or a related field.
Experience: 4+ years of experience in production support and DevOps roles.
Additional Information:
Interpersonal Skills: Strong interpersonal communication skills (listening, speaking, writing) and the ability to work well in a diverse, team-focused environment with developers, product managers, and other stakeholders.
Learning: Ability to gain deep knowledge of complex applications and provide recommendations for best practices and deployment strategies.
#SoftwareEngineering
Weekly Hours:
40
Time Type:
Regular
Location:
Hyderabad, Andhra Pradesh, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
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