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Specialist App/Prod Support

Hyderabad, India

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Job Description:

ob Summary: Specialist Application/Production Support provides expertise, collaborates with stakeholders, troubleshoots issues, and adheres to company policies and compliance standards, ensuring success and excellence. Resource should also be able to accept duty of the Incident Commander wherein he/she drives the Outage call with the technical skills he/she possesses.
Roles and Responsibilities:
•    Communicate effectively with stakeholders and collaborate with cross-functional teams.
•    Tier 1 application support provides initial response to alerts, alarms, and trouble tickets; perform morning health checks; take immediate known or documented actions to support and recover applications / jobs; as needed engage the next support level; follows AT&T incident management practices that includes Outage Calls, recovery participation and communication support; post incident RCA & other support meetings, supports changes and releases but does not deploy changes.
•    Experience working in production support life-cycle processes for large organization.
•    Proficient in Azure / Azure DevOps (CI/CD), Azure Active Directory & User Management, Azure Monitoring services, Azure Infrastructure services, Terraform, Azure Virtual machines Linux/Windows, Azure PAAS services (AKS, App Service, Batch, Functions, PaaS DBs, Web Apps, etc.) Azure Network knowledge, Azure compliance and security.
•    Ability to implement system monitoring and security best practices for optimal performance and threat protection.
•    Ability to set up systems for initiative-taking performance monitoring and application error tracking.
•    Can investigate and resolve issues tied to application, infrastructure, or deployment pipelines.
•    Tasked with creating and maintaining documentation related to infrastructure, deployment processes, and standard procedures.
•    Able to implement backup and disaster recovery strategies for data protection and business continuity.
•    Can implement cost-effective solutions and monitor consumption for resource optimization.
•    Ability to identify and implement improvements in development and deployment processes for efficiency.
•    Excellent communication and collaboration skills.
Shift timing (if any): 24X7 (Rotational basis)
Location / Additional Location (if any): Hyderabad
Overall Experience: Overall Experience: 4 – 6 + experience performing Production Support for Mission 
Critical, high-performance applications. 
Additional information (if any): Willing to work in Shift Duties, Willingness to learn is especially important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, DevOps, AI, Full stack etc.
Education Qualification: B.E in CSE/IT
Certifications (if any specific): Azure Certifications
Supervisory: No.

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-21448 Date posted 05/03/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

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Step 3

Conditional
Job Offer

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Step 4

Welcome! Onboarding
and Training Begins

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