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Senior Technical Specialist, Application Development ( SRE / Tier 2 Application Support - DevOps)

Hyderabad, India

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innovate

Discover the undiscoverable.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

Technology

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Revolutionize Business in our Digital Team

Transform how employees and customers connect.

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About the Company:

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team:

The mission of our Digital Operations team is to operate a fault resilient, customer-centered, proactive DevOps team. The team is responsible for supporting systems that deliver AT&T’s customer experience, across multiple internet-facing eCommerce applications, databases, platforms and technology stacks. Our customer-journey centric Ops team is made up of Ops Engineers as well as Site Reliability Engineers (SREs) who are all focused on ensuring a highly available, resilient, performant and secure customer experience.

Job Summary:

We’re looking for an energetic self-starter Sr System developer / Engineer in production support  with attention to detail, planning skills and constant focus to meet our application availability and mean time to restore goals.  This Senior production support resource will work on mission critical, highly available sales applications which will require excellent troubleshooting skills for complex issues, onboarding new applications, identifying monitoring, dashboarding requirements, understand application performance bottlenecks and implementing best practices.  Ideal candidate will have familiarity with the technology, excellent large scale web application troubleshooting skills,  excellent planning and communication skills.

Roles and Responsibilities:

  • 24 x 7 Production support and second level trouble shooting of incidents for mission critical high-performance applications
  • 24 x 7 second level outage response for mission critical high-performance applications
  • 24 x 7 Application performance monitoring, troubleshooting and corrective actions for mission critical high-performance applications

Shift timing (if any): Yet to Review

  • Shift falls typically between 6 am to 10 PM India standard time. Occasionally may have to work long hours in situations when it is needed.

Location: Hyderabad


Primary / Mandatory skills:

  • Overall Experience:  -7+ experience performing Production Support for Mission Critical, high performance applications
  • 4+ years of experience using Docker, Kubernetes and Cloud environments
  • Strong experience in Unix, Networking and troubleshooting knowledge, Docker, Kubernetes and Cloud environments: 3 - Intermediate (practical application)
  • Experience in Java, Python, Shell Scripts: 3 - Intermediate (practical application)
  • Experience in building and leveraging automated CI and CD pipelines using technologies such as Azure DevOps Server, Jenkins, Maven, Ansible, Chef, SonarQube, Puppet, etc.: 3 - Intermediate (practical application)
  • Experience in Relational & NoSQL databases like Oracle & Cassandra. Excellent knowledge of SQL: 3 - Intermediate (practical application)
  • Excellent written and verbal English communication skills to work in a Global team

Secondary / Desired skills:

  • Agile, Lean Agile and/or Scaled Agile methodologies: 2 - Novice (limited experience)
  • Knowledge of Java, ReactJS, Spring & Spring Boot framework, microservices & RESTful API architecture: 2 - Novice (limited experience)
  • Familiarity with version control systems (Git, Bitbucket) and modern version control for use in continuous deployments 2 - Novice (limited experience)
  • Experience with visualization tools like Kibana and Grafana (EFK stack experience preferred)

Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, Big data, AI, Full stack etc.

Education Qualification: Bachelor’s/ Masters degree in Computer Science or related field

Certifications (if any specific):  Any Certification related to Primary / Mandatory Skills

  • Kubernetes Certified Engineer or equivalent certification
  • Azure / AWS certification

Experience :

  • 7+ years of  experience performing Production Support for Mission Critical, high performance applications (Telecom and eCommerce experience preferred)
  • 4+ years of experience using Docker, Kubernetes and Cloud environments
  • Solid understand and experience in Application Performance Monitoring tools like Dynatrace, AppDynamics, Introscope, etc.
  • 4+ years of strong Unix, Networking and troubleshooting knowledge
  • 4+ years of experience in Customer Experience Analytics tool like Quantum Metric or TeaLeaf
  • Solid understand and experience in Application Performance Monitoring tools like Dynatrace, AppDynamics, Introscope, etc.
  • 4+ years of experience in Relational & NoSQL databases like Oracle & Cassandra. Excellent knowledge of SQL.
  • 4+ years of experience J2EE applications and an application server like WebLogic, WebSphere or JBoss
  • 2+ years of experience in Java, Python, Shell scripting
  • Experience with visualization tools like Kibana and Grafana (EFK stack experience preferred)
  • Experience mentoring & training others
  • Experience with Site Reliability Engineering preferred
  • Experience working in a large scale technically diverse organization
  • Experience with web-based applications, http, https, SSL/TLS
  • Should have strong understanding of security principles

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow.  Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!




Job ID 2138767I Date posted 07/05/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

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