Job Summary
This position is basically responsible for two areas of operation:

1. Day to day HR operations support (Employee life cycle management)
2. HR Operations projects or concentration on specific activities within the region
3. Provide HR Operations support other international countries, where required.

Part 1. HR Operations Delivery Support
• Production of job offer letters, employment contracts and other letters / documents
• Manage the life cycle of an employee from Onboarding process until the exit
Formalities
• Letters management – promotion / job reclassification / employment letters / salary changes etc.
• Administration of employee personnel and digital files and keeping them up to the date
• Providing payroll support for the country
• Administration of attendance and leave management
• Benefits administrations like – Company lease vehicle, meal vouchers, insurance, health check etc.
• Updating, maintaining, and reporting on employee data in the HR Database (Workday)
• Responding to routine HR queries from line managers and employees
• Interfacing with other HR specialists for local implementation of policies / processes
• Working on implementing projects / programs in the country in collaboration with various internal / external stakeholders
• Working with the HRCM and provide documentations support for local compliance requirements
• Vendor administration for HR benefits (insurance, health checks, employee assistance program, meal voucher, car lease etc)

Part 2. Region Projects / Activities
• Working with a larger HR team on projects / processes with a regional impact
• Working with a cross-functional team on projects / processes with a regional impact
• Supporting projects focused on analyzing, improving and implementing HR operations


Part 3. HR Ops support for other international countries
In order to build true shared service model, ability to provide cross country support is essential.
As part of this responsibility if and when assigned, HR operations support to be provided to other countries / regions from the home country / base country.

As part of these responsibilities, strong relationship-building and communication skills, a good command of English and some commitment to working outside office hours are required (projects often involve conference calls with teams across time-zones).

Specific Requirements of the Job

• Strong generalist knowledge of HR in the country / countries covered
• Minimum 3 years of relevant HR experience
• Solid track record of implementation in HR roles
• AT&T’s HR policies and processes are often driven by regional or global guidelines. This
means that on top of the specialized local HR knowledge, the person must have experience working in an international HR environment.
• Experience as a user of an HR Database application like Workday for managing data
and producing reports
• Solid experience with MS Word, Excel, Outlook and Power Point
• Experience in international HR projects preferred but not necessary
• Project management experience and / or specialist skills in HR areas are preferred
• Strong analytical skills


Experience and Personal Skills Required

• Self-motivated person who can function with minimal or no supervision, with a willingness to take on additional responsibilities whenever required.
• Higher education, preferably Master’s degree
• Excellent written and verbal communication skills
• Strong English language skills
• Strong local language skills (if different from English and required for job)
• Proactive and able to work independently with minimum supervision
• Ability to find innovative and realistic solutions to difficult problems
• Change-oriented
• Conflict management skills and ability to deal with difficult people
• Good teamwork and relationship-building skills