The mission of our Digital Operations team is to operate a fault resilient, customer-centered, proactive DevOps team. The team is responsible for supporting systems that deliver AT&T’s customer experience, across multiple internet-facing eCommerce applications, databases, platforms and technology stacks. Our customer-journey centric Ops team is made up of Ops Engineers as well as Site Reliability Engineers (SREs) who are all focused on ensuring a highly available, resilient, performant and secure customer experience.
Roles and Responsibilities:
- Lead a technical team of Tier 1 and 2 production support engineers
- Provide technical leadership for 24 x 7 Production support and second level trouble shooting of incidents
- Provide technical leadership for 24 x 7 second level outage response
- Provide technical leadership for 24 x 7 Application performance monitoring, troubleshooting and corrective actions
- Support incident management and problem management
Shift timing (if any):
Shift falls typically between 6 am to 10 PM India standard time.
Primary / Mandatory skills:
- Overall Experience: -10+ years experience in Production Support Operations environment
- Experience in Docker, Kubernetes, Cloud Environments.
- Unix, Networking and troubleshooting Knowledge.
- Excellent written and verbal English communication skills to work in a Global team
Secondary / Desired skills:
- Ability to lead and direct technical team members.
- Experience as a Technical Team Lead.
- Experience in Agile, Lean Agile and/or Scaled Agile methodologies.
Certifications (if any specific): Any Certification related to Primary / Mandatory Skills
Education Qualification: Bachelor’s/ master’s degree in computer science or related field
Job ID 2138338I Date posted 07/02/2021
AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?