AT&T was the first to deliver advanced telecommunications and technology services to companies headquartered in India. That means big things for your career. Not only will you join one of the most exciting telecom markets in the world, you’ll bring your technology expertise to local as well as international customers.
Monitor elements, fault identification and management, performance reporting, real-time performance tuning, and capacity planning and analysis.
Engages equipment and service vendors to support network operations.
Deliver service level reporting to client on performance.
Responds to and may implement client requests and notifies them of network problems and the impact on customer's business.
Acts on client's behalf in handling network problems and changes
Roles and Responsibilities:
The Operations Management function supports Lowe’s customer. The Operations Management function is responsible for: a) Managing and documenting AT&T’s overall operational performance. Conducting operations management leadership meetings. b) Escalating performance issues regarding the Services to the appropriate Lowe’s and/or AT&T point of contact(s). c) Overseeing Incident and problem management. Tracking chronic issues assess progress on remediation plans. d) Working with Lowe’s to drive process improvements and plan the implementation of such changes. e) Understanding Lowe’s strategic business direction, market and competitive environment. Develop account-specific plans on an annual basis. f) Providing a single point of contact for Lowe’s internal and external teams. Hosting regular Lowe’s service quality review calls. g) Establishing an advocacy process to address issues with the Services identified by Lowe’s
Key Competencies and Skills:
Business Case Development-2 •Business Orientation-2 •Customer Support Operations-2 •E911 Engineering-3 •Emerging Technologies-2 •Ethernet-3 •Fault Management Network Incident Mgt-3 •Ignite innovation and change(Non-supv)-2 •IP Services-3 •Make data-driven decisions-2 •Network and Internet Security-2 •Network Architecture-2 •Network Engineering-2 •Network Operations-3 •Networking/Communications Hardware-3 •OSI 7-layer model-3 •Problem Management-3 •Process Management-2 •Product Installation and Support-1 •Project Management-2 •Quality Management-2 •Software Product Testing-2 •System Testing-2 •Technical Troubleshooting-3 •Technical Writing/Documentation-2 •Telecom Regulatory Environment-1
Education and Qualifications:
BS or MS Degree in Engineering, Math or Science preferred or equivalent related experience.
Customer Facing Role. 5-7 years service delivery experience across all product lines. Extensive Customer Care Experience. Strong English Skills. Working Hours: US, EMEA or APAC working schedule; flexible to support customer needs Salary for Slovakia from 3460 € gross per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Interesting to work with AT&T which always expected their employees to groom.
You will always get the credit for your work and also will be appreciated. Even in this much of big team you will always be recognisable.
Deadlines they are giving is very short period. So, always need to extend our times in the office and sometimes need to work on holidays.Current Employee - QA Tester
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