Client Solutions Executive 4 Retention & Development at AT&T Careers - AT&T Careers
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Ready to change the speed of business? On our Business Sales team, you’ll connect with almost the entire Fortune 1000 (and millions of customers) to industry-leading telecommunications, high-speed Internet and pay TV. It’s an opportunity for them to completely transform how they do business – and you’ll be at the center of that deal. Plus, we’re talking about a customer base where high-flyers can get big results (and even bigger rewards).

Client Solutions Executive 4 Retention & Development

Huntington, New York

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As a direct sales position, the Client
Solutions Executive 4 Ret & Dev
is responsible for building/maintaining
relationships with customer, account planning/strategy, and pursuing new sales
opportunities.
Key Roles/Responsibilities:
  • Primarily on customer premise, create
    existing/new sales for delivery of solutions meeting a wide variety of customer
    needs for AT&T products/services/systems/solutions.
  • With the aid of support resources, identifies
    sales opportunity solutions. Builds/maintains network of colleagues/customers to
    share information and obtain prospects.
  • May support resolution of customer disputes
    and accounts receivable discrepancies (i.e. billing, installation, customer
    issues).
  • Establishes/maintains productive long-term
    client relationships.
  • Leads in presenting products, services and
    migrations that can benefit customer needs.
  • Demonstrates/maintains complete extensive
    knowledge of the organizations entire product/service line.
  • Partners with clients to understand business
    needs, issues, strategies, priorities to deliver valuable solutions.
  • Develops responses to Request for Proposals.
  • Identifies key trends and customer needs,
    leverages industry knowledge/applications, utilizes consultative skills to close
    sales for assigned accounts in accordance with company policy, procedures and
    culture.
  • Owns account relationship; responsible for
    meeting revenue objectives.
  • Demonstrates sustained record sales
    achievement.
  • Effectively influences customers to diffuse
    potential problems.
  • Aids in devising direct sales
    plans/strategies.
  • Develops strategic initiatives to grow/retain
    the revenue stream of most complex accounts/projects.
  • Supports the sales team through
    coaching/mentoring - assists less experienced peers.
  • Act as team lead when presenting
    products/services to customers.
  • Works on critical/large/most complex/high
    visibility/strategic/tactically vital accounts and issues with sizable latitude.
Duties directly related to making sales
includes:
Meeting with customers engaged in sales
activities at the customers site, communicating with customers via phone,
teleconference, e-mail, etc., related to proposed solution/sale etc., traveling
to and from the customers premise, preparing proposals, presentations, or bids,
developing strategic plans related to the customer and the proposed
solution/sale, researching and developing customer solutions with AT&T external
partners, including design and engineering, and researching customer business
and industry to identify new sales opportunities.
Education: 
Bachelor’s degree is not required but a
Bachelor’s degree in a related field is preferred.
Experience:
12 plus years direct work
experience.
Supervisory: No


Job ID 1915248 Date posted 03/11/2019

A great company, with a tremendous amount of opportunity for growth.

Pros

The people. AT&T has some great people in leadership roles who help inspire and grow their downline employees. With great continuous training, employees learn the skills needed to be successful in their current role.

Cons

Just like any other business, AT&T exists to earn a profit. In any sales channel there is pressure to achieve a quantified sales target. Depending on the leaders and managers relevant, most "Cons" would be directly associated with sales pressure.

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