Ready for an upgrade? A different browser will keep you connected to the full website experience – and protect you from security risks.
Job title, category or skills
Start your journey with AT&T
Make an immediate impact
Join 13K other Veterans at AT&T
A world of opportunity awaits
Working here is more than just a job title
Mind if we brag for a moment?
See for yourself
Click each circle to confirm this job is a good fit for you.
Put your customer skills to work on the front line of our operations.
As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.
As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.
As a Representative in a Loyalty Call Center, you’ll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.
As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.
As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.
Join us and find endless ways to support our customers while moving the world forward.
Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.
Don’t miss this rare opportunity to jumpstart your career opportunities at the Hoover Call Center. Interview with us in-person at our upcoming open recruiting session. Same day job-offers, so come dressed in your best and show why you’re a perfect fit for #LifeAtATT!
Join us at: 1876 Data Dr Hoover, AL 35244-1201
Monday, June 13, 2022
From: 10am – 4pm
Please APPLY before coming to the event to save time
This is not a remote position, and does require that you reside in or near Hoover to commute daily to the center.
Answer your calling and take the lead at our company. As a member of our Call Center team, you’ll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.
As a Telesales Representative, you’ll identify sales opportunities and offer customized solutions to customers. Success in this role will require a motivated, competitive mindset as you’ll consistently work to meet sales quotas and services objectives. You’ll need to exhibit calm under pressure and be persuasive and sales-driven. With each inbound call, you’ll work to cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and be tasked with lowering their resistance and even saving customers that are calling to disconnect their services.
You may also be required to:
We prefer that you have:
So, what’s in it for you?
We also offer a competitive compensation package. Starting pay ranges from $11.13 to $18.20 hourly; bring your experience and qualifications to sweeten the deal. In addition to the hourly wage, there are incentives and representatives can also make up to 300% of their $1000 monthly target incentive, up to $3000.
You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
We’ll also provide 4-6 weeks of training on the latest technology, devices and our entire lineup of products, services and promotions. You’ll have everything needed to hit the ground running.
There’s no better time than now to dial into a career with AT&T. If you’re ready to join our team, let’s talk! Apply today.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.
You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.
When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).
Stay updated on your status. Timing varies, so log in to see where we are.
Check your email regularly for any follow-ups.
You may have to pass an assessment before moving on to the next step.
If you don't pass on your first attempt, you'll be eligible to retake your assessments after 6 months.
Your interview may be online. Make sure you have a strong connection and dress professionally.
Review this page and make sure this role is what you would expect
Complete online application
Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:
In-person interview and role-play
Conditional job offer
Drug screening and background check
Congratulation and welcome to AT&T!
The safety of our applicants and employees is one of our top priorities. We provide personal protection protocols and equipment. We’re working to keep everyone safe, so we can keep our customers connected.
We make a difference & and have fun while doing it.
Hear from our expert recruiters.
Start here. Go anywhere.
Spoiler alert: You're going to like the answer.
AT&T is a Modern Communications and Technology Company.
It’s our people and partners who make the difference.
Connecting you to Tech, Entertainment and Community Leaders.
Stories and News from the People at AT&T.
Sign up for job alerts, updates and more.
Do the right thing, no compromise.
Innovate and get there first.
In everything, every time.
Give people what they don't expect.
Speak with your actions.
Press, speech, beliefs.
Impact your world.
When customers & colleagues need you most.