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Senior Specialist-Network Support (Government)

Honolulu, Hawaii

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.

AT&T has an opening for a Senior Specialist Network Support. You will be a senior member of the AT&T Hawaii Operations team working in a 24x7x365 NOC.

Duties/Responsibilities:

  • Will include monitoring, analyzing, troubleshooting, and rapidly resolving network events in real time while guiding transport and OSP field techs to resolve faults quickly and restore services. 
  • Be responsible for the 24x7 operation of a complex transport and services network consisting of both legacy technologies (analog over copper, DS0/1/3 TDM, SONET OC3/12/48/192, DWDM) and modern IP voice & transport systems (CISCO MPLS switches, Ciena OTE/OTN IP/Optical transport systems, and CISCO VoIP/UC/VGW systems across) Hawaii. 
  • Provide coaching and technical leadership to your peers on operation of modern IP/OTN transport equipment to improve the team’s understanding of layer 2 IP transport services, MPLS pseudo wires, and VoIP/UC/VGW services to the desktop. 
  • Review customer tickets daily for accuracy and completeness and help write PM processes and procedures to guide all team members in performing their daily responsibilities.

Required Clearance:

Must be a US Citizen and possess or be able to attain Secret Clearance (#clearable) (#secret)

Required Qualifications:

  • 5+ years related experience in telecommunications and/or Network Operation Center work. 
  • Experience with the configuration of network devices, such as those listed in the paragraph above is valued.

Desired Qualifications:

  • Experience with the following enterprise management applications: Fujitsu NetSmart, Ciena OneControl, SAOS, and BluePlanet, HP NNMi, Cisco CTC, CiscoWorks, CPI, CPO, CUCM, and EPNMPrevious experience working on military bases/sites, including previous military service highly desirable but not required.  
  • Ability to work in an organized fashion with focus on documenting activity, following procedures, and escalating events when needed is valued.

Ready to join our team?  Apply today!

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Job ID 2230451 Date posted 06/14/2022
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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