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Quality Assurance Program Manager-Senior (Government)

Herndon, Virginia

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AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a Quality Assurance Program Manager to support the Program Management Team in providing quality assurance reporting and oversight.

Description of Job Duties/Responsibilities:

  • Review and evaluate network performance and operations to ensure adherence to company and customer quality standards.
  • Develop systems testing reports, analyze the outputs and convey that analysis into recommendations to align desired behaviors with program goals and KPIs. procedures and conducts tests.
  • Deliver quality services on the program.
  • Work to ensure all performance standards, measures, and contract deliverables are in conformance with the contract, e.g., quality control plan, Program Management Plan, the quality assurance surveillance plan, and contract deliverables.
  • Support all functional areas of the program contract.
  • Identify and assist in the implementation of improvement opportunities based on gaps identified through quality assurance analysis.
  • Lead all activities involving quality assurance, compliance, audits, deliverables, and process improvement.
  • Lead all activities involving quality assurance and compliance with applicable contract requirements, conducting audits and reviewing/analyzing data, deliverables, and documentation. 
  • Lead the development and implementation of procedures and plans (e.g. QA Plan, corrective action plans) for assuring quality products and services in an agile environment.

Required Clearance: TS/SCI with polygraph. (#polygraph)       

Required Skills, Experience, and Education: Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 10 years of work history OR an Associate’s and 8 years, a Bachelors’ and 6 years, a Masters and 4 years or a PhD and 0 years of work history.

  • Experience in creating and implementing a detailed plan to ensure overall quality of IT products, services and systems.
  • Experience in resolving project or programs problems and take corrective action, escalating as needed, to resolve and achieve results.
  • Experience in reviewing and, if needed, correcting the functionality and effectiveness of essential tools.

Desired Certifications: Tableau, Splunk, other data visualization toolsServiceNow, Confluence/Jira, and Splunk

#ATTGSSC

Ready to join our team? Apply today!





Job ID 2126890 Date posted 05/16/2021
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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