Bilingual Customer Service Representative, Credit & Collections (GDL) at AT&T Careers - AT&T Careers
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Customer Service Sales Retention

Your future
is calling.

Bilingual Customer Service Representative, Credit & Collections (GDL)

Guadalajara, Jalisco, Mexico

Overview

Career level:
Entry
Intermediate (1-2 years of experience)
Advanced

Don’t pass this one up. Inside our Call Centers, you can play a major role keeping customers happy and connected to the products and services they need most. Help us maintain our relationships with them, and grow your career along the way.

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Ideal candidate

  • Have advanced
    computer skills
  • Have a high school diploma
  • Be experienced in sales
  • Have experience with call
    center work, preferred
  • Have experience in
    retention, preferred

What makes a successful Retention Sales Representative?

  • Positive attitude
  • Adaptability - every call is different
  • Empathy
  • Calm under pressure
  • Persuasion skills

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Start here. Go anywhere.

A role with us opens to endless possibilities for your career. See what we mean below:

Customer Service Sales Retention

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A day in the life

Speech bubbles A day in the life

Not every customer is completely satisfied for any number of reasons. That’s where you come in.

You’ll bring strong skills in relationship building and conflict resolution to motivate customers to continue using our products. That means working with creative negotiation and sales techniques in a fast-paced environment.

Customers will be frustrated. That’s why it’s important for you to be a great empathetic listener.

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Bilingual Customer Service Representative, Credit & Collections (GDL)

Guadalajara, Jalisco, Mexico

Description

Delivering best-in-class service is just the beginning. As a Bilingual Credit & Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.

Working in one of the most advanced contact centers in the world, you’ll play a vital role in shaping the customer experience. While working with customers to bring overdue accounts current, we’ll also rely on you to provide top-notch service. You’ll connect customers with the answers they need on everything from common billing questions and service issues to upgrades on their current products and solutions. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

You should be able to show:
Ability to deal with a variety of customers.
Ability to explain and sustain different charges on bills.
Ability to create a sense of urgency on our customers to help them get current on their accounts.
Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. take notes and create rapport with customers at the same time
Build relationships and retain the customer
Resolve the customer’s issue while on the phone to completion
your entire shift.
Need to be creative and innovative


Qualifications

Necessary skills
1. Positive Service Orientation
2. Effective Communication & Responsiveness
3. Negotiating and Overcoming Objectives
4. Knowledge of Computers & Technology
5. Following Policies & Procedures
6. Problem Solving & Learning Orientation


Qualified candidate profile:

Advanced Conversational English proficiency to communicate effectively
Experience using a personal computer and Microsoft Office products is a must
High school completion or one year of customer service, billing or collections experience preferred
Previous work in billing, collections or similar roles is an advantage.


Schedule flexibility: Our centers operate Monday through Saturday from 7am to 9:15pm and are closed on Sunday. Your work schedule may be any time during operating hours and will provide two days off each week, which will include Sunday and one weekday.


What’s in it for you? Start with the paycheck! Our monthly compensation package is MXN$19,452.
Base Salary: MXN$15,000 (48 hrs p/week)
Grocery voucher MXN $2,474.08
Restaurant voucher MXN $1,979.32

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
50% discount on five lines of AT&T Wireless service
Vacation days, plus three personal days, life insurance, onsite medical and more.
Paid starting from your first day of training, including benefits
If you have kids, you can also enjoy daycare discounts with one daycare we’ve partnered with.


Ready to take our service to the next level? Apply today.

Job ID 1955356
Date posted 10/22/2019

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Phone Interview

  • In-person interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

Completing your assessment

  • See if you're a fit by taking the required assessment

  • Test your decision making and memory skills with a quick exam

  • Keep an eye on your inbox - we'll be in touch about the next step

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

Amazing company.

Pros

Team work. Atmosphere. Money. Company. Great benefits. Good training. The company is a fortune 10 company and treads its workers as such.

Cons

They sales reps are expected to sale everything in entertainment. So not only are you worried about phones but also have to worry about directv.

Current Employee - AT&T Sales Representative in Tyler, TX
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Perks

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

  • Party every (pay) day

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

  • Save on swag

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

  • Get some “you” time

    Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

  • Upgrade your skill set

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

  • Graduate to what’s next

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

  • Stuff your piggy bank

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

  • Know you’re covered

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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