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Join us and find endless ways to support our customers while moving the world forward.
Use your customer service skills to give people the power to connect.
Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.
Job Description:
This is your opportunity to be the voice of AT&T, a global leader in communications and technology. Members of our team redefine customer service and sales success, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most.
As a Bilingual Sales Representative, you’ll be trained to address a broad range of customer service call types – collections, retention, sales coordination, billing and adjustments and advanced technical support. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you find the right solutions for customers, providing an outstanding customer experience while meeting and achieving sales goals that help you max out your bonus potential.
Every day will include a variety of interactions with customers in the U.S. You’ll instill confidence and loyalty in your customers, providing effective service and improving retention through thoughtful listening and knowledge of AT&T’s products and services. We’ll provide the tools, resources and training you need to support customers in several key areas:
· Simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
· Engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.
· Support wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
· Use our training and your problem-solving skills to troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements. We’ll help you keep up with changes to technology and applications, so you can provide the best resolution for the customer.
· Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.
What you´ll need:
In this full-time position (40 hours/week), you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
· Who makes a great fit for the role? There are a few must-haves:
· Advanced English Fluency to engage with U.S. customers.
· Experience using a personal computer and Microsoft Office products is a must.
· One year of customer sales experience.
· Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 9:15 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays).
· Ability to work 100% in the Center, not from home.
There's more than a paycheck in it for the right candidate. Our compensation package includes:
· Monthly Base Salary: MXN $17,000 (before Taxes)
· Average $7,000 MXN of monthly sales bonus *when you meet your sales and service targets.
· Monthly Grocery vouchers MXN $1,519.98 every 14 days
· Monthly Restaurant vouchers MXN $1,216.04 every 14 days
In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
· Life Insurance
· Hospitalization indemnity and Funeral Insurance
· Vacation days, plus three personal days, onsite medical and more.
· 50% discount on five lines of AT&T Wireless service.
· Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Your future is calling. Apply today!
Weekly Hours:
40Time Type:
RegularLocation:
Guadalajara, Jalisco, MexicoIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Stay updated on your status. Timing varies, so log in to see where we are.
Check your email regularly for any follow-ups.
You may have to pass an assessment before moving on to the next step.
If you don’t pass any portion of your assessments or interviews on the first attempt, you’ll be eligible to apply again in 6 months.
Your interview may be online or in person — we’ll let you know what to expect. Make sure you’re punctual, have a strong connection, and dress professionally.
Review this page and make sure this role is what you would expect.
Complete online application.
Interview with a Staffing Manager and complete initial skill assessment.
Interview with a Hiring Manager and complete a call simulation and skill validation.
Begin pre-employment onboarding with a background check, English assessment and supplying required hiring documents.
Sign your contract.
To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.
Once you’ve been selected, it takes an average of three weeks to be onboarded.
If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to have a suitable workspace with stable internet connection and cell phone signal.
This is not a Work From Home role. This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process. We do not currently offer remote or hybrid job opportunities.
Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week.
This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.
Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.
Absolutely – with benefits too.