Contact Center - Workforce Management Analyst at AT&T Careers - AT&T Careers
Skip to Main Content

Start strong with a global company.

Explore the possibilities

Looking for a career that takes you further? Here at AT&T, our job is to connect the world. Whether it's in Mexico or around the globe, we transform how people share their lives with each other. And with a growing network of 120 million customers across 225 countries, we're industry innovators - and we're changing the face of communications technology. Come see what's next.

Contact Center - Workforce Management Analyst

Guadalajara , Mexico

Workforce Management Analyst - Assists and supports WFM team members gather data, as well as manage and report Intraday activities

Roles and Responsibilities:
Individual may have responsibility for some of the following processes for the Call Center operations: Intraday Operations, Performance Reporting and Analysis, Payroll Administration, Attendance Reporting and Trending or Systems Access and Readiness. Monitors several metrics (e.g. Number of calls in queue, level of abandonment, level of occupancy, average handle time) and takes immediate action based on operational precedents.

Key Competencies and Skills:
Required Skills, etc: Comprehension of call center environment
- Desirable experience with Nice IEX TotalView WFM and Avaya CMS and Intermidiate Excel skills.

Education and Qualifications:
High School finished, College preferred with degrees related to business management, mathematics, call center principles
Job ID 152983 Date posted 06/13/2018



Very good work - life balance


Currently none so far ..

Current Employee - Network Engineer
  • One Star Rating
  • Two Star Rating
  • Three Star Rating
  • Four Star Rating


This isn’t just another job. This is #VidaEnATT. We’re creating what’s next — and having an awesome time doing it.

See What's Here
Back to top