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Join us and find endless ways to connect to our customers while moving the world forward.
Use your customer skills to give people the power to connect.
Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.
This is your chance to make your mark. Introducing our customers to the world’s most robust network all while delivering best-in-class service. You’re the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology. And you’ll get the satisfaction of helping others and connecting our customers to what matters most to them every day. #connectourcustomers
As a Bilingual Tech Support Representative, you'll help connect our customers everywhere they live and work. You'll work with personal and business customers to resolve a variety of technical issues on smartphones and wearables that connect to our wireless network, supporting everything from simple device settings to complex technical challenges. Your day will be spent using your critical thinking to research technical cases in a wide variety of internal and external sources, and identify a root cause, how to fix, as well as follow up with the customer to implement the solution and ensure satisfaction.
Using your technical tools, extensive training, and critical thinking, you’ll be an ambassador to the customer’s resolution. You’ll be equipped and empowered to not only understand what’s occurred prior to and during the customer’s case, but also continue with diagnosing, researching and solving complex problems that may require additional expertise. You’ll be able to identify when customer contact is justified, and based on your research you'll have all the information and resources you need for one contact resolution.
What you’ll bring:
Advanced English Fluency to engage with U.S. customers, including reading, writing and understanding technical documentation.
Curiosity about technology. If you’ve ever clicked 20 links deep in a wiki article and come out an engineering expert, let’s chat.
Communication skills to effectively work with everyone from budding social stars to CEOs urgently needing their email to work.
Knowledge and ability to navigate Windows, iOS, Android and cloud services (iCloud, Google Drive, OneDrive).
Qualified applicants will have at least 1 year experience in Tech Support role for remote users & troubleshooting.
Your previous relevant tech support experience does not have a gap of more than 2 year from current application date.Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 8:00 am to 8:00 pm CST, Monday to Sunday (considering Daylight Saving Time & Holidays)
Ability to work in person based in our office for most of your work shift. Only if required by the Business, alternating in-office work and remote work is based on several factors, including operation’s needs, facility capacity, and overall performance. For this you need to ensure a suitable space to work and reliable and high-speed internet connection (at least 20mbps wired connection).
Changing the speed of business comes with many rewards –starting with your paycheck.
Monthly Grocery vouchers MXN $1,452 every 14 days
Monthly Restaurant vouchers MXN $1,161 every 14 days
In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
Major medical Insurance
Life Insurance
Saving Fund
30 days of Christmas Bonus
Vacation days, plus three personal days,onsite medical and more.
50% discount on five lines of AT&T Wireless service.
Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.
Work From Home?
This is not a Work from Home role, but may require work from home based on business needs. We will advise you whether you will work from home, office, or a mixture of both. You will need to confirm you are flexible to work at home during the application and interview process.
How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 8:00 am to 8:00 pm CST, Monday to Sunday (considering Daylight Saving Time & Holidays)
Is training paid?
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.
Your future is calling. Apply today
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.
Stay updated on your status. Timing varies, so log in to see where we are.
Check your email regularly for any follow-ups.
You may have to pass an assessment before moving on to the next step.
If you don’t pass any portion of your assessments or interviews on the first attempt, you’ll be eligible to apply again in 6 months.
Your interview may be online or in person — we’ll let you know what to expect. Make sure you’re punctual, have a strong connection, and dress professionally.
Review this page and make sure this role is what you would expect.
Complete online application.
Interview with a Staffing Manager and complete initial skill assessment.
Interview with a Hiring Manager and complete a call simulation and skill validation.
Begin pre-employment onboarding with a background check, English assessment and supplying required hiring documents.
Sign your contract.
To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.
Once you’ve been selected, it is typically three to five weeks to be onboarded and start.
If hired, you’ll attend a fully paid, mandatory training class. Be prepared to attend 100% of your training at the office during your first three months though there may be situations that require training at home. For any training at your home, AT&T will provide the necessary equipment (computer and mobile phone) during your first few days of training, and you will need to provide a suitable workspace with stable internet connection and cell phone signal. All equipment must be back transported home in secure and private transportation of your choice. After finishing your training, your Business Unit will decide if you will work at home or at the office based on several factors that include operations needs, facility capacity, and overall performance.
This is not a Work from Home role but may require Work from Home based on business needs. We will advise you whether you will train or work from home, office, or a mixture of both. You will need to confirm you are flexible to train and work at home during the application and interview process. AT&T will provide the necessary equipment and you will need to provide a suitable workspace with stable internet connection and cell phone signal.
This position requires you to be available to work any shift during the call center operating hours, including weekends and holidays.
Schedules are based on performance, seniority, and the operating hours of your site. Starting out, you should expect most roles will require working later shifts, weekends, and holidays for the first several months.
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.
Do the right thing, no compromise.
Innovate and get there first.
In everything, every time.
Impact your world.
Speak with your actions.
When customers & colleagues need you most.
