Bilingual Customer Service Representative – Sales & Service (GDL) at AT&T Careers - AT&T Careers
Skip to Main Content

Únete

Bilingual Customer Service Representative – Sales & Service (GDL)

Guadalajara, Jalisco, Mexico

Overview

In our Call Centers, your talents will connect us to customers – in English and Spanish. Solve problems, share the latest services and do it all with a global company that supports you. Ready to get started on this major opportunity?

  • MXN$: $17,573 to $19,452 per month
    Overall compensation includes pay and vouchers and is dependent on role and work shift.

Back to Job Navigation (Overview)

What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Customer-centric service 10
  • English Proficiency 8
  • Persuasiveness 8
  • Teamwork 9
  • Interpersonal skills 7
  • Computer skills 8
AT&T reserves the right to terminate or amend any and all benefits plans at any time, for any reason, and AT&T employee participation in the plan is neither a contract nor a guarantee of future employment.

Bilingual Customer Service Representative – Sales & Service (GDL)

Guadalajara, Jalisco, Mexico

Delivering best-in-class service is just the beginning. As a Bilingual Sales & Service Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.


Working in one of the most advanced contact centers in the world, you’ll play a vital role in shaping the customer experience. We’ll rely on you to provide top-notch service while working with customers to find the products, services, and solutions they need. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Roles and Responsibilities:
• Ability to deal with a variety of customers.
• Ability to upsell products and services from AT&T
• Ability to explain and resolve complex billing issues
• Ability to multi-task; using a computer while wearing a telephone headset, evaluate options to sell products to customers, toggle between 7-10 different software programs, take notes and create rapport with customers at the same time
• Build relationships and retain the customer
• Resolve the customer’s issue while on the phone to completion
• Listen and respond on the phone while receiving back-to-back calls throughout your entire shift.
• Need to be creative and innovative

Key Competencies and Skills:
1. Positive Service Orientation
2. Communication & Responsiveness
3. Knowledge of Computers & Technology
4. Following Policies & Procedures
5. Problem Solving & Learning Orientation

Education and Qualifications:
Qualified candidate profile:
• Advanced Conversational English proficiency to communicate effectively
• Experience using a personal computer and Microsoft Office products is a must
• High school completion or one year of customer service/sales experience preferred
• Previous work in sales, collections or similar roles is an advantage.
• Schedule flexibility: Monday to Sunday from 6am to 11pm / Work on Mexico and USA Holidays

Additional Information:
What’s in it for you? Start with the paycheck, our monthly compensation package is MXN$17,573.

Base Salary: MXN$13,120 (48 hrs p/week)
• Grocery voucher MXN $2,474.08
• Restaurant voucher MXN $1,979.32

On our Sales & Service team, our reps can also earn generous monthly performance bonuses. The average monthly bonus payout in our call center is up to $5,063 MXN.

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
• 50% discount on five lines of AT&T Wireless service
• Vacation days, plus three personal days, life insurance, onsite medical and more.
• Paid starting from your first day of training (including benefits)
• Two days off per week
• Direct employment with AT&T (no outsourcing)
• If you have kids, you can also enjoy daycare discounts with one daycare we’ve partnered with.

Ready to take our service to the next level? Apply today.
Job ID 1848749-I
Date posted 01/10/2019

Perks

  • Time off

    Take three personal days off, in addition to vacation time.

  • Restaurant and Grocer vouchers

    You'll get vouchers for groceries and local restaurants.

  • Life insurance

    Get covered with benefits that go above and beyond labor law standards.

  • Exclusive discounts

    Get 50% off five AT&T wireless lines.

  • Full-paid training

    Learn the skills you need to succeed – and get paid doing it.

  • Direct employment with AT&T

    Work for a global leader that supports you.

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Phone prescreening

  • Staffing interview

  • Assessments

  • Manager interview

  • Background check and hire documents vallidation (2 or 3 weeks)

  • Job offer

  • Contract signature

  • Congratulations and welcome to AT&T!

VidaEnATT

This isn’t just another job. This is #VidaEnATT. We’re creating what’s next — and having an awesome time doing it.

See What's Here
Back to top