Bilingual Customer Service Representative, Credit & Collections (GDL) FIXED SCHEDULE at AT&T Careers - AT&T Careers
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con buen ánimo

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Bilingual Customer Service Representative, Credit & Collections (GDL) FIXED SCHEDULE

Guadalajara, Jalisco, Mexico

Overview

This is your chance to connect to global customers (in English and Spanish) and drive them to success. Answer billing questions, help them with service issues and upgrade their current products and solutions – all while protecting the company’s assets.

Skills

  • Bilingual Spanish and English talents

    Connect with business and consumer customers all across the U.S.

  • High School completion or 1 year of experience

    Rely on training and your own background to resolve customer issues in one interaction.

  • Confidence in working with computers

    Research late payments using Windows PCs.

  • Service knowledge

    Promote our products, handle complaints and find solutions to negotiate payments and billing.

  • Relationship-building skills

    Advise customers on their financial situations and establish payment plans.

Salary

MXN$: $19,452 PER
MONTH

Overall compensation includes 15,000.00 MXN, plus vouchers and meal coupons.

AT&T reserves the right to terminate or amend any and all benefits plans at any time, for any reason, and AT&T employee participation in the plan is neither a contract nor a guarantee of future employment.

Perks

  • Time off

    Take three personal days off, in addition to vacation time.

  • Life insurance

    Get covered with benefits that go above and beyond labor law standards.

  • Medical service

    It’s easier than ever to take care of yourself with on-site support.

  • Full-paid training

    Learn the skills you need to succeed – and get paid doing it.

  • Transportation

    Complimentary rides are available to help you get to work.

  • Child care discounts

    We partner with two nurseries so you have one less thing to worry about.

  • Exclusive discounts

    Get 50% off five AT&T wireless lines.

  • Direct employment with AT&T

    Work for a global leader that supports you.

Frequently Asked Questions

  • How long does the hiring process take?

    Once you’ve been selected, it takes an average of three weeks to be onboarded.

  • What are the call center hours?

    Our centers operate Monday through Saturday, from 7 am to 9:15 pm. We are closed on Sunday. Your work schedule may be any time during operating hours and will include two days off each week – Sunday and one weekday.

  • What should my availability be?

    This position requires you to be available to work any shift during the call center operating hours, includin Saturdays and holidays.

  • How flexible is my schedule?

    Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.

  • Is training paid?

    Absolutely – with benefits too.

  • When will training take place?

    If hired, you will first attend a mandatory training class for an average of 7 weeks, Monday-Saturdays from 8 a.m. to 5:30 p.m. The attendance policy during training is an aggressive point system, which prohibits absences.

Bilingual Customer Service Representative, Credit & Collections (GDL) FIXED SCHEDULE

Guadalajara, Jalisco, Mexico

Delivering best-in-class service is just the beginning. As a Bilingual Credit & Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.

Working in one of the most advanced contact centers in the world, you’ll play a vital role in shaping the customer experience. While working with customers to bring overdue accounts current, we’ll also rely on you to provide top-notch service. You’ll connect customers with the answers they need on everything from common billing questions and service issues to upgrades on their current products and solutions. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Roles and Responsibilities:

• Ability to deal with a variety of customers. • Ability to explain and sustain different charges on bills. • Ability to create a sense of urgency on our customers to help them get current on their accounts. • Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. take notes and create rapport with customers at the same time • Build relationships and retain the customer • Resolve the customer’s issue while on the phone to completion • Listen and respond on the phone while receiving back-to-back calls throughout your entire shift. • Need to be creative and innovative

Key Competencies and Skills:

1. Positive Service Orientation 2. Effective Communication & Responsiveness 3. Negotiating and Overcoming Objectives 4. Knowledge of Computers & Technology 5. Following Policies & Procedures 6. Problem Solving & Learning Orientation

Education and Qualifications:

Qualified candidate profile: • Advanced Conversational English proficiency to communicate effectively • Experience using a personal computer and Microsoft Office products is a must • High school completion or one year of customer service, billing or collections experience preferred • Previous work in billing, collections or similar roles is an advantage. • Full Time FIXED schedule (48 hours weekly) from 11:15 am to 9:15 pm working 5 days a week including Saturday (as mandatory) / Work on Mexico and USA Holidays

Additional Information:

What’s in it for you? Start with the paycheck! Our monthly compensation package is MXN$19,452. Base Salary: MXN$15,000 (48 hrs p/week) • Grocery voucher MXN $2,474.08 • Restaurant voucher MXN $1,979.32 In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards: • 50% discount on five lines of AT&T Wireless service • Vacation days, plus three personal days, life insurance, onsite medical and more. • Paid starting from your first day of training, including benefits • If you have kids, you can also enjoy daycare discounts with one daycare we’ve partnered with. Ready to take our service to the next level? Apply today.
Job ID 1909915-I
Date posted 03/28/2019
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