Bilingual Customer Service Representative – Sales & Service (GDL) at AT&T Careers - AT&T Careers
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Bilingual Customer Service Representative – Sales & Service (GDL)

Guadalajara, Jalisco, Mexico

Overview

In our Call Centers, your talents will connect us to customers – in English and Spanish. Solve problems, share the latest services and do it all with a global company that supports you. Ready to get started on this major opportunity?

  • MXN$: $17,573 to $19,452 per month
    Overall compensation includes pay and vouchers and is dependent on role and work shift.

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What makes a successful Customer Service Representative? Check out below to see if you have what it takes.

  • Customer-centric service 10
  • English Proficiency 8
  • Persuasiveness 8
  • Teamwork 9
  • Interpersonal skills 7
  • Computer skills 8
AT&T reserves the right to terminate or amend any and all benefits plans at any time, for any reason, and AT&T employee participation in the plan is neither a contract nor a guarantee of future employment.

Bilingual Customer Service Representative – Sales & Service (GDL)

Guadalajara, Jalisco, Mexico

Delivering best-in-class service is just the beginning. As a Bilingual Sales & Service Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.


Working in one of the most advanced contact centers in the world, you’ll play a vital role in shaping the customer experience. We’ll rely on you to provide top-notch service while working with customers to find the products, services, and solutions they need. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Roles and Responsibilities:
• Ability to deal with a variety of customers.
• Ability to upsell products and services from AT&T
• Ability to explain and resolve complex billing issues
• Ability to multi-task; using a computer while wearing a telephone headset, evaluate options to sell products to customers, toggle between 7-10 different software programs, take notes and create rapport with customers at the same time
• Build relationships and retain the customer
• Resolve the customer’s issue while on the phone to completion
• Listen and respond on the phone while receiving back-to-back calls throughout your entire shift.
• Need to be creative and innovative

Key Competencies and Skills:
1. Positive Service Orientation
2. Communication & Responsiveness
3. Knowledge of Computers & Technology
4. Following Policies & Procedures
5. Problem Solving & Learning Orientation

Education and Qualifications:
Qualified candidate profile:
• Advanced Conversational English proficiency to communicate effectively
• Experience using a personal computer and Microsoft Office products is a must
• High school completion or one year of customer service/sales experience preferred
• Previous work in sales, collections or similar roles is an advantage.
• Schedule flexibility: Monday to Sunday from 6am to 11pm / Work on Mexico and USA Holidays

Additional Information:
What’s in it for you? Start with the paycheck, our monthly compensation package is MXN$17,573.

Base Salary: MXN$13,120 (48 hrs p/week)
• Grocery voucher MXN $2,474.08
• Restaurant voucher MXN $1,979.32

On our Sales & Service team, our reps can also earn generous monthly performance bonuses. The average monthly bonus payout in our call center is up to $5,063 MXN.

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
• 50% discount on five lines of AT&T Wireless service
• Vacation days, plus three personal days, life insurance, onsite medical and more.
• Paid starting from your first day of training (including benefits)
• Two days off per week
• Direct employment with AT&T (no outsourcing)
• If you have kids, you can also enjoy daycare discounts with one daycare we’ve partnered with.

Ready to take our service to the next level? Apply today.
Job ID 152948
Date posted 06/12/2018

Perks

  • Time off

    Take three personal days off, in addition to vacation time.

  • Restaurant and Grocer vouchers

    You'll get vouchers for groceries and local restaurants.

  • Life insurance

    Get covered with benefits that go above and beyond labor law standards.

  • Exclusive discounts

    Get 50% off five AT&T wireless lines.

  • Full-paid training

    Learn the skills you need to succeed – and get paid doing it.

  • Direct employment with AT&T

    Work for a global leader that supports you.

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Your experience can take between 4 – 5 weeks depending on location and time of year.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Phone prescreening

  • Staffing interview

  • Assessments

  • Manager interview

  • Background check and hire documents vallidation (2 or 3 weeks)

  • Job offer

  • Contract signature

  • Congratulations and welcome to AT&T!

VidaEnATT

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