NOC Technician – Tier 3 Senior (Government) at AT&T Careers - AT&T Careers
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Government Support Jobs

Keep the wheels of government turning 24/7. In a Government Support role, you’ll join a trusted team of experts who connect over 1,200 different agencies to serious security and mobility. Your work will help make the networks that our country runs on more protected, agile and effective. And with a wide range of opportunities (from Engineers to IT and Cyber Security), your continued growth can always be a top priority.

NOC Technician – Tier 3 Senior (Government)

Great Falls, Virginia

Candidate(s) for this position will be responsible for providing help desk and network monitoring and management support for multiple custom networks/service applications in a 24X7 operations facility.

Tasks include:
  • fault monitoring and management
  • troubleshooting
  • network and application management
  • configuration control
  • trouble ticket generation and management
  • reports development and generation
Candidate(s) will provide customer phone support and status updates as needed, and be able to direct, coordinate and partner with various work centers, network engineers/system administrators, and customer organizations in the execution of daily tasks. Tasks are typically procedure-based, so candidates will need to learn existing documented procedures as well as assist with creating and/or updating procedures as necessary.

This is a tiered support shift position typically with 8-hour shifts; currently available is the evening position which is nominally Tues – Sat (15:30PM – 11:30 PM). No Relocation offered. Differential pay is authorized.

Required Skills, Certification, Experience, and Education:

  • Bachelors degree preferably in a related field or a minimum of 4 years equivalent work experience in tiered operational support.
  • Proven experience in or knowledge of network management of WAN/LAN computer networks, data communications, TCP/IP, applications monitoring & diagnostics; working knowledge of Solarwinds or comparable network management tool, ticketing systems (e.g. Trac, ManageEngine, or Remedy), and basic Windows and Linux skills.
  • Security + Certification is required by contract.
  • Excellent customer service skills and a positive attitude are a must.

Required Clearance:
TS/SCI; US citizenship.

Familiarity with routers, switches, server system administration skills, and Splunk.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job ID 1937384 Date posted 09/18/2019

AT&T a good place to be


I believe in AT&T and know they are at the edge of technology. The company believes in their people and offers all kinds of training to enable us to take on new jobs and to stay at the front of technology. The software defined network which we are building is the newest technology and AT&T has been involved since early 2000s. You have a great deal of autonomy at AT&T as long as you get the job done. You have the ability to do different jobs and to be challenged at all times.


I really have little negative to say about AT&T I have worked here for 35 years on March 23rd of 2016.

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