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Customer Service Sales Retention

Customer Service Representative

Grayson, Kentucky

Overview

Career level:
Entry
Intermediate (1-2 years of experience)
Advanced

Don’t pass this one up. Inside our Call Centers, you can play a major role keeping customers happy and connected to the products and services they need most. Help us maintain our relationships with them, and grow your career along the way.

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Ideal candidate

  • Have advanced
    computer skills
  • Have a high school diploma
  • Be experienced in sales
  • Have experience with call
    center work, preferred
  • Have experience in
    retention, preferred

What makes a successful Retention Sales Representative?

  • Positive attitude
  • Adaptability - every call is different
  • Empathy
  • Calm under pressure
  • Persuasion skills

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Start here. Go anywhere.

A role with us opens to endless possibilities for your career. See what we mean below:

Customer Service Sales Retention

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A day in the life

Speech bubbles A day in the life

Not every customer is completely satisfied for any number of reasons. That’s where you come in.

You’ll bring strong skills in relationship building and conflict resolution to motivate customers to continue using our products. That means working with creative negotiation and sales techniques in a fast-paced environment.

Customers will be frustrated. That’s why it’s important for you to be a great empathetic listener.

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Customer Service Representative

Grayson, Kentucky

WHAT'S IN IT FOR YOU?

Start with the Paycheck: Customer Service Representatives make up to $16.48 hourly ($34,294.00) per year to start with increases every 6 months of active service up to $39,858.00.

You’ll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DIRECTV, WIFI, etc..). Add to all that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re 18 years or older, let’s talk.

What you'll do:
Answers inbound call from customers with billing issues, technical issues, or general questions regarding service. Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems. Handles telephone and face¬-to-face customer contacts. Coordinates with all sales channels for retention efforts on existing customer base. May sell all products and services offered by the Company. May help collect past due balances or take payments from customers who have been disconnected. Processes credit applications and activates service. Maintains appropriate records, prepares required reports, and updates customer accounts. Performs other duties as assigned by management.

BASIC QUALIFICATIONS
• 6 months to 1 year of customer service/sales experience preferred

TESTS:

Applicants will be expected to pass any assessments or tests associated with the position. Study Guide for pre-employment screening (click the link below to open the study guide)

Call Center Assessment (CCA)


SPECIAL JOB REQUIREMENTS:
• Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.
• May be required to work at other store locations.

TRAINING
• Classroom training.
• On-the-job training.

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.








Job ID 2009466
Date posted 05/20/2020

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Phone Interview

  • In-person interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

Completing your assessment

  • See if you're a fit by taking the required assessment

  • Test your decision making and memory skills with a quick exam

  • Keep an eye on your inbox - we'll be in touch about the next step

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

Amazing company.

Pros

Team work. Atmosphere. Money. Company. Great benefits. Good training. The company is a fortune 10 company and treads its workers as such.

Cons

They sales reps are expected to sale everything in entertainment. So not only are you worried about phones but also have to worry about directv.

Current Employee - AT&T Sales Representative in Tyler, TX
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Perks

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

  • Party every (pay) day

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

  • Save on swag

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

  • Get some “you” time

    Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

  • Upgrade your skill set

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

  • Graduate to what’s next

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

  • Stuff your piggy bank

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

  • Know you’re covered

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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