Bilingual Customer Care Specialist - Claims & Risks at AT&T Careers - AT&T Careers
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Looking for a career that takes you further? Here at AT&T, our job is to connect the world. Whether it's in Mexico or around the globe, we transform how people share their lives with each other. And with a growing network of 120 million customers across 225 countries, we're industry innovators - and we're changing the face of communications technology. Come see what's next.

Bilingual Customer Care Specialist - Claims & Risks

Estado de México, Mexico

As a Bilingual Customer Care Specialist, Claims & Risk, you’ll be part of a team of professionals dedicated to keeping our Domestic and International customers connected.

You’ll receive claim and risk management calls from domestic customers and external clients from AT&T in order to provide answer about damage claims and risk evaluation providing the answers they need on everything from legal, system, organization claims to risk evaluation.

Roles and Responsibilities:

The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: 1) Handles telephone customer contacts concerning claims. 2) Handles high volume of detailed paper work such as damage reports, case folders, claims bills, investigative data given by the Claims Investigators, data necessary for statistical report to supervisor, monthly reports, vouchers and office logs reflecting status of claim, i.e., open/closed collection matters. 3) Maintains files of damage done by particular contractors/individuals and other statistical data. 4) Posts payments, computes and quotes balance to public. 5) Prepares and mails checks for settlement. 6) Wears a headset. 7) Receives instructions/assignments from a number of management employees. 8) Works on a job with much emphasis on accuracy and timeliness. 9) Works independently with supervisory guidance.

Key Competencies and Skills:

Qualified candidate profile: • Advanced Conversational English proficiency to communicate effectively • Experience using a personal computer and Microsoft Office products is a must • High school completion or one year of customer service, billing or collections experience preferred • Previous work in billing, collections or similar roles is an advantage.

Education and Qualifications:

Job Offer will be determined according to each candidate´s experience, tenure and skills. It may be different from current employees occupying same position. Requirements for internal candidates: • BPS results for the past 6 months • Perfect Attendance • Show commitment to Compliance: i.e. SPFT / Completed Audits / Audits compliance • No ”Limited” Rate on the last Appraisal results • No COBC / Integrity issues in the last 12 months • At least 6 months in current position • Not to be currently applying for any other position
Job ID 1911087-1I Date posted 11/08/2019



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