Associate Director, Customer Advocate - CLG at AT&T Careers - AT&T Careers
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Looking for a career that takes you further? Here at AT&T, our job is to connect the world. Whether it's in Mexico or around the globe, we transform how people share their lives with each other. And with a growing network of 120 million customers across 225 countries, we're industry innovators - and we're changing the face of communications technology. Come see what's next.

Associate Director, Customer Advocate - CLG

Estado de México, Mexico

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Description


Job Description


Provides development, drives impact, innovation and operates with integrity and trust. Provides continuously learning with feedback, coaching and training. Inspires high performance through motivation, setting goals and helping sales coaches and agents to achieve them. Communicate to engage to deliver customer focused results to over deliver on commitments. Drives accountability and discipline as appropriate. Develop strong relationship with stakeholders and strategic business plan via data driven decisions.



Role & Responsibilities


Drives self and team to achieve extraordinary results. Helps others understand the importance of delivering an effortless customer experience. Balances people needs with getting results. Acts with speed and urgency to achieve results. Articulates a compelling vision; inspiring others to act. Provides timely and meaningful feedback, coaching, and recognition. Grows great talent. Makes decisions based on facts and data, and measures the impact of solutions. Thinks beyond day-to-day considering long-term courses of action that create future growth. Holds self and others accountable for their commitments and results. Makes tough team decisions readily addressing


performance issues.


Identify BU needs and creates and implements operational improvements. Makes suggestions and


recommendations as to the hiring, firing, advancement, promotion, and other status changes for employees under their supervision. Plans, directs, supervises, and evaluates work flow to create a high performance environment.


Manages customer retention management (CRM) including resolution of customer concerns, defining and developing a customer contact strategy. Direct the flow of the operation and determine how to fix problems as they arise; responsible for training, evaluating, and managing performance evaluations of direct reports.



Qualifications


Job ID 1955362 Date posted 10/30/2019

Excellent!

Pros

Very good work - life balance

Cons

Currently none so far ..

Current Employee - Network Engineer
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