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Network Field Service Technician

Eschborn, Germany

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As the Level 2-3 on-site support in AT&T Network node in Frankfurt am Main and additional remote AGN POPs in EMEA, you will perform the daily datacenter operation activities: 
Troubleshoot Tier 2-3 incidents, equipment configuration, services monitoring, support & management of new connections and services in the AT&T datacenter infrastructure.

Your roles and responsibilities will be to:
• provide onsite support in AT&T Network node in Frankfurt am Main
• coordinate on-site H&E service in assigned remote AGN POPs in EMEA
• be responsible for the installation and the execution of changes in the network infrastructure.
• assist and provide hands and eyes for our remote L3 team.
• interact with other AT&T service towers to ensure the end-to-end solution of issues.
• maintain network operation under SLA´s


• ITIL knowledge with technical network background.
Native German and fluent English in speech and writing.
• Service Management and Customer oriented.
• Be able to build a good relationship with customers.
• Be capable to work under high pressure.
• Very good knowledge of datacenter cabling (Fiber, Ethernet) and connector types.
• Good understanding of WAN and LAN set up, including circuit measurement.
• Good knowledge of Cisco technology (router and switches).
• Multi brand knowledge in routing & switching (Cisco, Juniper).
• Good knowledge in network measurement and measurement devices.
• Minimum of 3 years’ experience in installation, support and management of network devices.

Working hours: EMEA (approx. 8am-5pm; 38hours/ week)

Ready to join the #LifeAtATT? Apply today!

Job ID 2253043I Date posted 12/19/2022
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Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.


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Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

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