Lead UX Strategist at AT&T Careers - AT&T Careers
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Lead UX Strategist

El Segundo, California

Overview

Ready to redefine how people interact with the latest, coolest tech? On our User Experience (UX) team, your vision will drive cutting-edge ideas across our mobile products. Whether it’s apps, music, games or other services, this is your chance to shape millions of customer experiences.

  • Full-time
  • Level: All

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What makes someone successful in this position? Check out below to see if you have what it takes.

  • Creative 8
  • Collaborative 10
  • Enthusiastic 8
  • Curious 9
  • Problem-Solver 10
  • Understanding 9

Lead UX Strategist

El Segundo, California

Video entertainment is one of the fastest moving and most competitive spaces in digital media. AT&T is leading the innovation of digital video entrainment experiences that will reshape the way millions of people watch TV every day. Imagine shaping the future of television by creating better ways for people to watch, discover, control, and connect with content.

DIRECTV has consistently been recognized for best-in-class customer service and user experiences. We deliver your TV, your way by creating deeply personal digital experiences that keep more than 10 million people connected to what matters most – across devices and around the globe. And it’s the great people we have behind the scenes who make this all possible. We are energetic, idea-driven people who are passionate about shaping the future of the digital entertainment world. So if this sounds like you, come

Overall Purpose:
Define and manage the cross-platform UX strategy roadmap, the experience evaluation framework and principles that guide the user experience design and ensure the solutions deliver against key business metrics

Key Roles and Responsibilities
• Develop a deep understanding of the video and Broadband customer and communicate to Product, Engineering and Marketing teams to ensure a focus on customer needs
• Create and communicate short and long term strategy and roadmap for the evolution of the User Experience across platforms that aligns with the product roadmap, supports the broader AT&T Design vision and delivers on the broader organizational goals.
• Establish and maintain a close working relationship with other teams within AT&T to ensure alignment around product and customer insight communication
• Establish and maintain a close working relationship with the Product Marketing and Product Management teams to ensure full support and alignment with the UX strategy, product strategy and feature prioritization
• Evolve the overarching experience evaluation framework that should inform and guide the user experience design in order to ensure a cohesive experience across platforms and works with the designers to apply it to projects
• Manage a budget and liaise with partner agencies


Minimum Job Qualifications:
• 7+ years of product/UX experience with an emphasis on driving strategy efforts
• BA or BS in business, social science or related area
• Advanced statistical analysis skills are a plus
• Candidate must have examples of how they have clearly defined ROI with past projects


Job ID 1952938
Date posted 10/07/2019

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • Be ready to bring your laptop to show your portfolio – and have answers prepared regarding how you approached your projects, the tools you used and your personal experiences with them.
  • In-person interviews are typically 3-4 hours with UX peers.
  • 30-minute phone interview with recruiter

  • 30-minute phone interview with hiring manager

  • Potential second round in-person interviews

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

Great Company

Pros

Great benefits, PTO, salary, and potential bonus opportunities.

Cons

New community to the company so there are some pains as we grow.

Current Employee - Senior User Experience Designer
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LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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