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Knowledge Content Curation Manager

El Segundo, California

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At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here’s your opportunity to combine your passions for entertainment, media and technology to transform our company and your career. 
Our Knowledge Content Curation Managers earn between $106,100 - $178,200 Annually. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

About the Marketing & Growth Organization
The Marketing & Growth Organization is AT&T’s marketing engine, responsible for driving sustainable growth by deeply understanding and championing our customers, captivating them with compelling products, services and experiences; and building a culturally relevant and beloved brand. We pride ourselves in continuously striving to embody expertise, simplicity and inspiration in everything we do.

About the Role
The Knowledge Content Curation Manager will be responsible for engaging with internal stakeholders to manage insights submissions into a knowledge management solution (KM solution) and prioritize strategic knowledge gaps in collaboration with key market research experts. For example, engaging with business unit point of contact (POCs) to identify their information needs and coordinating the submission, publishing and quality control guidance of insights into the knowledge management solution. The Knowledge Content Curation Manager will help promote collaboration through the organization's operational business processes, people, and systems by strengthening links between disparate groups and seamlessly facilitating the exchange of insights across the enterprise, and help to nurture a knowledge sharing culture. A critical component will be developing an understanding of existing business units and domains and the connections between them, as well as an understanding of AT&T business acumen and methodologies. This position will report directly to the AVP of Knowledge Management. 

Principal Responsibilities:

  • Proactively coordinate with business units to identify and encourage submission of relevant insights and engage them in using the KM solution 
  • Maintain awareness of the existing insights within the KM solution in order to quickly identify relevant content to address stakeholder requests 
  • Support the culture of knowledge sharing through training and communications, and serve as the evangelist for KM initiatives across AT&T business units and related marketing initiatives 
  • Understand and recognize key challenges / roadblocks to KM behavioral change and support the development and execution of effective change management programs 
  • Apply knowledge of information architecture / taxonomy, including metadata tagging, folksonomies, and related structures to improve findability and usability of knowledge 
  • Ensure high quality content management for insights in the KM solution, including identifying knowledge gaps, promoting relevant timely content, and enforcing governance standards
  • Work with the AVP of Knowledge Management to review KPIs for adoption, usage, and improvement and summarize benefits, outcomes, and improvement opportunities to leadership 
  • Work with the AVP of Knowledge Management to evaluate and revise KM Program policies and procedures and align them with broader organizational policies 

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Requirements/Qualifications: 

Required

  • 7+ years of proven experience in managing and curating knowledge assets in knowledge management or content management systems like Market Logic, Stravito, Bloomfire, Sharpr etc. 
  • 3+ years of proven experience in implementing information management collaboration and knowledge sharing strategies 
  • Strong track record of shifting organizational behavior towards a culture of knowledge exchange 
  • Experience working with content in a research-based organization 
  • Experience collaborating effectively with other teams across highly matrixed organizations
  • Understanding of industry standard information classification schemes  

Preferred

  • Bachelor’s degree in Library Sciences, Communications, Knowledge Management or related areas 
  • Master’s degree in Library Sciences, Communications, Knowledge Management or related areas 
  • Previous experience working at AT&T, in telecom or technology, or in a marketing research function 
  • Participation / membership / certification in relevant KM communities such as APQC, KMWorld, or KCS / ITIL certifications 
  • Experience in working with the implementation of a knowledge management and / or content management solution

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world. 




Job ID 2238005 Date posted 08/06/2022
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Benefits

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Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

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Tuition
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Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

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Discounts

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When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

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The Hiring Process

Step 1

Complete a quick application online and check your status often.

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