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Lead CX Designer

El Segundo, California

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innovate

Discover the undiscoverable.

"AT&T allows me to work on projects that will be seen by millions of customers."

Megan T. — Sr. Specialist, Software Engineer

"I find it incredibly rewarding to be out and see customers enjoying a product I spent my time perfecting."

Technology

Don't just imagine the future. Create it.

Innovation is the power to Think Big

We live our values without question or compromise.

Strategic Platform Teams

Join our digital transformation!

A Look at Our Design Team

A day in our UX/UI team.

Revolutionize Business in our Digital Team

Transform how employees and customers connect

About the Company

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team

Our Customer Experience team is looking for a Lead CX Designer with the passion to advocate and co-create solutions that are customer centric. We work on key strategic priorities throughout the customer journey to drive sales, customer engagement, and customer retention. Our team of strategists and designers provide seamless omni-channel solutions with best-in-class end-to-end experiences that alleviate customer pain points and re-imagines the customer relationship with AT&T.

About the Job

As a Lead CX Designer, your contributions will help position AT&T as the market leader in telecommunications and redefine its role as a service provider. You’ll work closely with our research, experience strategy, and content strategy teams to gracefully balance business needs with the needs of our customers. Our work directly influences product roadmaps as we set the vision and help guide a phased approach into production. Every day you will challenge the conventional and turn skeptics into believers.

Responsibilities and Day-to-Day View

•    Work directly with other creatives to envision and iterate concepts

•    Facilitate high-level strategic decisions with buy in from multiple disciplines

•    Lead design efforts on "version 1.0" experiences

•    Use research, data, and best-practices to form and validate your solutions

•    Create journey maps, flow diagrams, wireframes, and interactive prototypes to solve challenging CX problems

•    Objectively evaluate and refine concepts based on learnings from user testing validation

•    Target appropriate methods and fidelity based on project objectives to obtain the results required from the onset of the project

•    Present the team’s work to stakeholders and executives

Qualifications

•    7+ years of industry experience

•    Strong portfolio of work demonstrating experience leading/managing the design of complex systems across multiple platforms

•    Excellent communication skills - you should be able to clearly articulate your design decisions and understand the right questions to ask based on the audience for feedback

Preferred Qualifications:

•    Extensive software knowledge with the ability to promote and teach co-workers tips, tricks, and optimized workflows (Figma, Mural, Adobe Creative Suite, Keynote/Powerpoint, Principle, etc)

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!





Job ID 2219137-3 Date posted 04/13/2022
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

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