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Customer Service Representative

Customer Service Representative

Davenport, Iowa

Overview

Career level:
Entry (0-1 year of experience)
Intermediate
Advanced

We’re giving you a clear connection to new opportunities. Inside one of our Call Centers, you’ll help customers find solutions for the products and services they love – all while sharing what’s new and next in tech. Along the way, you’ll see what’s possible for your career with a global industry leader.

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Ideal candidate

  • Be at least 18 years old
  • Be able to work flexible
    hours including evenings,
    weekends and holidays
  • Have a high school diploma
    or have earned your GED
  • Have at least one year of
    customer service/sales
    work experience
  • Be familiar with Windows
    computers

What makes a successful Customer Service Representative?

  • Clear and effective communication
  • Positive attitude
  • Patience
  • Adaptability - every call is different
  • Calm under pressure

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Start here. Go anywhere.

A role with us opens to endless possibilities for your career. See what we mean below:

Customer Service Representative Career Path

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A day in the life

Customer Service Headset A day in the life

It’s your job to connect people to the solutions they need.

Help customers with billing issues, troubleshooting, payment plans and upgrades.

Along the way, you’ll channel your passion for tech to build customer relationships and set them up with new products.

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Customer Service Representative

Davenport, Iowa


Take the lead at the front line of our company. You’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time. Be a part of an award-winning team that passionately cares about customers. Your expert recommendations will ensure customers get the most out of the technology they love.

What does it take to deliver best-in-class service and technology? Excellent communication skills, professionalism and a desire to close the deal on sales. You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades. While you offer solutions and resolve issues, you’ll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals. Your consultative approach to customers’ needs will deliver personalized recommendations of AT&T products and services.

What’s in it for you? We’ll provide on-the-job paid training and resources in a supportive environment that encourages your professional growth. We also offer a competitive compensation package. Customer Service Representatives start at $17.01 per hour.

Do you have prior customer service/sales experience or a college degree? If so, you may be eligible for higher pay.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
  • AT&T internet & fiber
  • AT&T phone (formerly U-verse Voice)
  • DIRECTV (including Free HBO & NFL Sunday Ticket), DIRECTV NOW or U-verse TV
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk.





Job ID 1942859
Date posted 09/11/2019

Applicant Experience

Want to know what to expect? Here’s a breakdown of the typical application process.

  • Check your status regularly. Timing varies, so log in to see where we are.
  • You may have to pass an assessment before moving on to the next step.
  • If you don’t pass on your first attempt, you’ll be eligible to retake your assessments after 6 months.
  • Your interview may be online. Make sure you have a strong connection and dress professionally.
  • Watch this video to see what the job’s really like

  • Complete the assessment

  • Phone Interview

  • In-person interview

  • Conditional job offer

  • Drug screening and background check

  • Congratulations and welcome to AT&T!

Completing your assessment

  • See if you're a fit by taking the required assessment

  • Test your decision making and memory skills with a quick exam

  • Keep an eye on your inbox - we'll be in touch about the next step

Want an idea of what will be on the assessment? You can prepare by taking a look at our study guides:

I loved working at AT&T

Pros

Great people, great pay, great advancements, great work environment. I can't say anything bad about the company but I wish I had never left. My family moved to another state.

Cons

None. No Cons. None I can think of. I have worked in Georgia and Florida at At&t call center and the energy and excited may be a bit much for some. I love it.

Former Employee - Customer Service Representative in Ocala, FL
  • One Star Rating
  • Two Star Rating
  • Three Star Rating
  • Four Star Rating
  • Five Star Rating
Glassdoor

Perks

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

  • Party every (pay) day

    Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

  • Save on swag

    Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services – plus other awesome items, like tickets to live events.

  • Get some “you” time

    Vacation? Staycation? Heck, let’s take a road trip. On top of paid holidays, chill out with paid time off (PTO) that you can spend any way you want.

  • Upgrade your skill set

    You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

  • Graduate to what’s next

    Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

  • Stuff your piggy bank

    When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

  • Know you’re covered

    Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

LifeAtATT

This is the life – the #LifeAtATT, that is. We’re creating what’s next and having a blast doing it. You’re looking for proof? Well, see for yourself.

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