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Lead UX Designer

Dallas, Texas

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Shape millions of customer experiences with your expertise and creativity.

"I am a huge advocate for the user and continuously focus on the value and importance they play in my ability as a designer and leader to deliver compelling customer experiences."

Kristin Jackson — Associate Director User Experience


Don't just imagine the future. Create it.

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Get to know our Design team

They're taking their careers (and creativity) in exciting directions.

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How does innovation transform UX?

Get the answer to that (and more) from one of our Designers.

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Brilliant minds, big data

Meet one of the extraordinary people at AT&T Labs..

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What fun stuff can we build during lunch?

You'll just have to watch the video and see for yourself.

Job Overview

About AT&T: AT&T has a 140+ year history of innovation and connecting humans. Our values guide us as we build out the next generation of 5G and Fiber networks that will impact how we live, work, and play.

About Design Technology:

Our Design Technology team is a multidisciplinary team of designers, researchers, content strategists, and design program managers working together to define and build experiences that will touch millions of customers. We solve complex problems that impact customers, employees, shareholders, partners, and our communities. If you have a passion for design at scale, we'd love to meet you.

What you’ll do

Using a combination of skill, creativity, and leadership, you’ll help AT&T set the vision for a diverse set of future experiences and products. You’ll develop key artifacts like journey maps, service blueprints, and experience strategies that drive business decisions and lay the groundwork for the consumer experience. You’ll work in a dynamic environment, collaborating with team members and cross-functional stakeholders to guide a project’s strategy, activities, and outcomes.

Who you are:

As a Lead Designer you:

· Design experiences across multiple products and platforms for internal and external customers

· Use storytelling, UX, and prototypes to compellingly convey the visions, flow and features of the product and services you design

· Collaborate with designers, researchers, and other team members to generate ideas and get feedback on designs

· Are proactive and eager to take on new (sometimes ambiguous) work

· Mentor designers in the design process by leveraging your love for the craft

· Think systematically with a product mindset, finding clarity and simplicity in complex problems

We’d love you to apply for the Lead Designer role if you:

· Have 5-8 years of design experience across a variety of digital media

· Have a bachelor’s degree in Graphic Design, Interaction Design, or an equivalent field

· Have experience in concept ideations, design strategy, and digital prototyping. Must be comfortable with graphic design and interactive tools such as Sketch, Figma, Adobe Creative Suite, etc…

· Enjoy working on a variety of program sizes with tight deadlines

· Are comfortable communicating with and presenting to stakeholders and leaders

· Are well-versed in user-centered methodologies and design thinking

· Have a strong portfolio of UX and/or Service Design work ready to share

· Are a self-starter, ready to design for consumer needs before your own preferences


The Design Technology studios are in Austin and Dallas, TX, but remote locations are A-OK.

Please include a link to your portfolio!






Job ID 2239088-14 Date posted 08/11/2022
Apply Now


Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.


When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.


Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.


You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).


Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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The values we live by.
  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Inspire Imagination

    Give people what they don't expect.

  • Stand for Equality

    Speak with your actions.

  • Embrace Freedom

    Press, speech, beliefs.

  • Make a Difference

    Impact your world.

  • Be There

    When customers & colleagues need you most.

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